Call Center Representative

WFA Staffing Group; Mequon (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

WFA Staffing Group is seeking a Call Center Representative to join our customer support team in daytime hours. You will handle inquiries, process orders, and maintain accurate customer records while delivering high-quality service.

This role emphasizes collaboration and professional development in a supportive environment. Ideal candidates have 1+ year in customer service, a high school diploma or equivalent, and strong communication and problem-solving abilities.

Qualifications

• 1+ years of experience in customer service.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Effective problem solving and multitasking abilities.
• Proficient in data entry and call handling techniques.

Responsibilities

• Provide customer support via phone and other communication channels
• Accurately process orders and update customer information
• Perform data entry tasks with attention to detail
• Conduct follow-up calls to ensure customer satisfaction
• Collaborate with team members to resolve issues efficiently
• Collect and report customer feedback to improve service quality

Skills

Customer service

Communication skills

Data entry

Problem solving

Multitasking

Call handling

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description

Job Description

As a Call Center Representative, you will be an integral part of our customer support team, handling inquiries and providing high-quality service during regular daytime hours. This role focuses on delivering effective customer solutions and maintaining efficient order processing without the need for travel. We value collaboration and ongoing development to help you grow professionally in our supportive environment.

Responsibilities

• Provide customer support via phone and other communication channels
• Accurately process orders and update customer information
• Perform data entry tasks with attention to detail
• Conduct follow-up calls to ensure customer satisfaction
• Collaborate with team members to resolve issues efficiently
• Collect and report customer feedback to improve service quality

Preferred Qualifications

• 1+ years of experience in customer service
• High school diploma or equivalent
• Strong customer service and communication skills
• Effective problem solving and multitasking abilities
• Proficient in data entry and call handling techniques