Call Center Representative

Northwest Exterminating; Peoria (AZ); On-site; Full time

Job summary

Join a leading pest management company as a Customer Service Specialist, where you will ensure exceptional service experiences for customers. With comprehensive training and a supportive team, you will manage service requests and maintain customer satisfaction. Enjoy competitive pay, benefits, and opportunities for career growth in a recession-resistant industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Employee Discounts

Tuition Reimbursement

Qualifications

• No industry experience required; training provided.
• Ability to navigate scheduling systems.

Responsibilities

• Field incoming requests and schedule service visits.
• Monitor and maintain customer database.
• Participate in quality assurance processes.

Skills

Organizational Skills

Service Mindset

Listening Skills

Tools

Windows-based System

Web-based System

Job description

Overview

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position offers you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and a commitment to accuracy in a fast-paced, dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental, and vision coverage for you and your family, competitive pay, and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has the best experience in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules—training provided!
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update, and maintain customer database with accurate information, including call details, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

Benefits

• Competitive earnings starting at $18 to $19 per hour.
• Comprehensive benefits including medical, dental, vision, maternity, & life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry-leading, comprehensive training program.

Why Choose Orkin?

• Founded in 1901, Orkin is a global provider of residential and commercial pest management services.
• The pest management industry is growing and recession-resistant.
• You have a service-oriented mindset that builds loyalty and trust with clients.
• You are responsible and committed.
• You value being part of a team.
• You want to join a company that supports the community.
• Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA.

Are you ready to join the Best in Pests?