Call Center Representative

Rollins; Peoria (AZ); On-site; Full time

Job summary

Join a leading pest management company as a Customer Service Specialist, where you'll play a key role in ensuring customer satisfaction. With comprehensive training and a supportive team culture, you can build a rewarding career with growth potential and excellent benefits.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) with company match

Paid time off and sick leave

Employee discounts

Tuition reimbursement

Qualifications

• No industry experience required; training provided.
• Ability to maintain accurate customer information.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Maintain accurate customer information in the database.
• Participate in quality assurance initiatives.

Skills

Organizational Skills

Listening Skills

Empathy

Tools

Windows-based Systems

Web-based Systems

Job description

Overview

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental, and vision coverage for you and your family, competitive pay, and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, making our industry recession-resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has the best experience in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

You will…

1. Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
2. Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules—training will be provided!
3. Apply training expertise to schedule appointments for technicians to minimize drive time or distance and suggest alternative routes when needed.
4. Use listening skills and probing questions to identify customer concerns and evaluate needs.
5. Maintain accurate customer information in the database, including call details, payments, and dispositions.
6. Reschedule unserviced accounts within 24 hours.
7. Participate in quality assurance initiatives.
8. Protect customer privacy and proprietary information.

Benefits

• Starting pay of $18 to $19 per hour
• Comprehensive benefits including medical, dental, vision, maternity, and life insurance
• 401(k) with company match, employee stock purchase plan
• Paid time off, holidays, sick leave
• Employee discounts, tuition reimbursement, dependent scholarships
• Industry-leading training program

Why Choose Orkin?

• Founded in 1901, a global leader in pest management for residential and commercial clients.
• Growing industry, recession-resistant.
• Service-oriented mindset that builds loyalty and trust.
• Responsible, committed, team-oriented culture.
• Supports community involvement.
• Financially stable, part of Rollins (NYSE: ROL), headquartered in Atlanta, GA.

Are you ready to join the Best in Pests?