Call Center Representative

Directors' Choice; Orlando (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Directors' Choice LLC. is seeking a Bilingual Remote Call Center Representative. This 100% work-from-home role requires residency in FL, GA, NC, SC, or TX, with a 2nd shift, 40 hours/week.

Pay is $16/hour, and the position supports families during delicate times with compassion and professionalism. The role emphasizes accurate data entry, urgent message routing, and bilingual communication in English and Spanish.

Qualifications

• Bilingual fluency in English and Spanish, written and verbal.
• Strong communication with professional tone and grammar.
• Empathetic, calm, and supportive in delicate situations.
• Reliable attendance to ensure 24/7 support.
• Fast, accurate typing with basic Windows/web navigation skills.

Responsibilities

• Handle high-volume inbound calls from families and funeral professionals with warmth and professionalism.
• Accurately enter and document caller information and service requests into software.
• Route urgent messages and dispatch as needed, ensuring timely notification of staff.
• Translate and relay messages between English and Spanish to ensure clear communication.
• Navigate multiple systems and client instructions during live calls.
• Maintain reliable 24/7 availability.

Skills

Bilingual fluency English/Spanish

Clear written and spoken communication

Empathy and composure

Dependable attendance

Proficient with Windows apps and web

Job description

Bilingual Remote Call Center Representative

Location: 100% Work From Home

(Only open to residents from FL, GA, NC, SC, and TX)

Schedule: 40 hours/week - 2nd shift

Pay: $16/hour

About Directors' Choice

At Directors' Choice, we serve as a vital, high-touch inbound communication partner dedicated exclusively to the funeral service industry. We recognize that supporting funeral directors and guiding grieving families during their most vulnerable moments demands far more than basic call taking - it requires a seamless blend of technical precision, calm composure, and profound human empathy.

As a trusted frontline extension of our client's teams, we approach every interaction with the utmost dignity, respect, and attentive care. Operating 24/7, our specialized representatives handle delicate situations with professionalism and poise. We gather essential intake details, provide immediate and reassuring support to callers, and efficiently dispatch time-sensitive messages to ensure funeral home staff are notified without delay.

Understanding the diverse need of the communities our partners serve, our bilingual team bridges language gaps in both English and Spanish. We champion cultural awareness, clear communication, and authentic connection, delivering dependable support precisely when families and funeral professionals need it most.

Key Responsibilities

• Compassionate Inbound Call Handling: Answer high-volume, sensitive calls from family members, hospice nurses, and funeral directors with warmth, active listening, and calm professionalism.
• Accurate Data Entry and Intake: Gather background details and service requests, documenting them into our software with flawless accuracy, grammar, and attention to detail.
• Urgent Message Routing: Prioritize urgent calls and execute emergency paging, warm transfers, or dispatching so funeral personnel are instantly alerted.
• Bilingual Communication and Relay: Seamlessly translate and relay messages in both English and Spanish to ensure equitable, compassionate service.
• Multi-System Navigation: Manage live calls when navigating multiple web applications, directories, and customized client instructions.
• Reliability and Attendance: Maintain punctual attendance to ensure seamless, 24/7 support for families and clients who rely on us.

Qualifications And Skills

• Location: While this is a remote position, candidates must operate from the address they submit if hired. Candidates must reside in Florida, Georgia, North Carolina, South Carolina, or Texas.
• Bilingual Fluency: Fluent in verbal and written English and Spanish, with the ability to translate if needed.
• Strong Communication: Clear diction, professional tone, and excellent written grammar/spelling.
• Empathy and Composure: A natural ability to remain calm, respectful, and supportive in delicate situations.
• Tech Savvy: Fast, accurate typing skills with experience using Windows applications and web platforms.
• Dependability: Strong work ethic with a track record of excellent attendance.

Home Office And Technical Requirements

• Initial Equipment: Must use a personal computer meeting technical specs during the initial 90-day period. Company-issued hardware is provided upon successful completion of 90 days.
• Operating System: Windows 11 or higher with minimum 1 GB free storage. Macs, Chromebooks, and tablets are not support.
• Internet: High-speed wired Ethernet connection (minimum 50 Mbps down/10 Mbps up). Wi-Fi, hotspots, satellite, and DSL are not permitted.
• Audio: Dedicated USB wired headset with microphone.
• Display: Dual monitors with a minimum resolution of 1600x900.

What We Offer

• Employee Stock Ownership Plan (ESOP)
• Health Benefits: Medical, Dental, and Vision Coverage
• Retirement: 401(k) with competitive company match
• Work-Life Balance: Generous Paid Time Off (PTO)
• Career Growth: Paid training and ongoing professional support
• Protection: Employer-paid Life Insurance and Legal Assistance benefits
• Note: Waiting period may apply for benefits to start

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.