Bilingual Remote Call Center Representative

Directors Choice; Orlando (FL); Remoto; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

ESOP

Health benefits

401(k) with company match

PTO

Paid training

Life insurance

Legal assistance

Descrizione del lavoro

Directors' Choice is seeking a bilingual Remote Call Center Representative to handle high-volume inbound calls from families and funeral professionals, while working 100% from home. Location eligibility includes FL, GA, NC, SC or TX with a 2nd shift schedule.

You will gather intake details, relay messages in English and Spanish, and ensure timely dispatch of urgent information with empathy and professionalism, 24/7.

Competenze

• Location is remote with residency required in FL, GA, NC, SC or TX.
• Bilingual fluency in English and Spanish, both spoken and written.
• Clear diction, professional tone and strong grammar.

Mansioni

• Handle high-volume inbound calls with warmth and professionalism.
• Accurately collect and document intake details in the system.
• Route urgent messages via paging, warm transfer, or dispatch.
• Translate and relay messages in English and Spanish as needed.
• Navigate multiple web applications and client instructions.
• Maintain punctual attendance for 24/7 call support.

Conoscenze

Bilingual English/Spanish

Clear communication

Empathy

Tech savvy

Dependability

Descrizione del lavoro

Bilingual Remote Call Center Representative
Location: 100% Work From Home
(Only open to residents from FL, GA, NC, SC, and TX)
Schedule: 40 hours/week – 2nd shift
Pay: $16/hour

About Directors' Choice

At Directors' Choice, we serve as a vital, high-touch inbound communication partner dedicated exclusively to the funeral service industry. We recognize that supporting funeral directors and guiding grieving families during their most vulnerable moments demands far more than basic call taking – it requires a seamless blend of technical precision, calm composure, and profound human empathy.

As a trusted frontline extension of our client's teams, we approach every interaction with the utmost dignity, respect, and attentive care. Operating 24/7, our specialized representatives handle delicate situations with professionalism and poise. We gather essential intake details, provide immediate and reassuring support to callers, and efficiently dispatch time-sensitive messages to ensure funeral home staff are notified without delay.

Understanding the diverse need of the communities our partners serve, our bilingual team bridges language gaps in both English and Spanish. We champion cultural awareness, clear communication, and authentic connection, delivering dependable support precisely when families and funeral professionals need it most.

Key Responsibilities

• Compassionate Inbound Call Handling: Answer high-volume, sensitive calls from family members, hospice nurses, and funeral directors with warmth, active listening, and calm professionalism.
• Accurate Data Entry and Intake: Gather background details and service requests, documenting them into our software with flawless accuracy, grammar, and attention to detail.
• Urgent Message Routing: Prioritize urgent calls and execute emergency paging, warm transfers, or dispatching so funeral personnel are instantly alerted.
• Bilingual Communication and Relay: Seamlessly translate and relay messages in both English and Spanish to ensure equitable, compassionate service.
• Multi-System Navigation: Manage live calls when navigating multiple web applications, directories, and customized client instructions.
• Reliability and Attendance: Maintain punctual attendance to ensure seamless, 24/7 support for families and clients who rely on us.

Qualifications and Skills

• Location: While this is a remote position, candidates must operate from the address they submit if hired. Candidates must reside in Florida, Georgia, North Carolina, South Carolina, or Texas.
• Bilingual Fluency: Fluent in verbal and written English and Spanish, with the ability to translate if needed.
• Strong Communication: Clear diction, professional tone, and excellent written grammar/spelling.
• Empathy and Composure: A natural ability to remain calm, respectful, and supportive in delicate situations.
• Tech Savvy: Fast, accurate typing skills with experience using Windows applications and web platforms.
• Dependability: Strong work ethic with a track record of excellent attendance.

Home Office and Technical Requirements

To main call quality and system stability, candidates must have the following remote setup:

• Initial Equipment: Must use a personal computer meeting technical specs during the initial 90-day period. Company-issued hardware is provided upon successful completion of 90 days.
• Operating System: Windows 11 or higher with minimum 1 GB free storage. Macs, Chromebooks, and tablets are not support.
• Internet: High-speed wired Ethernet connection (minimum 50 Mbps down/10 Mbps up). Wi‑Fi, hotspots, satellite, and DSL are not permitted.
• Audio: Dedicated USB wired headset with microphone.
• Display: Dual monitors with a minimum resolution of 1600x900.

What We Offer

We are proud to be an Employee-Owned Company (ESOP), meaning you get a real financial stake in our growth and success!

• Employee Stock Ownership Plan (ESOP)
• Health Benefits: Medical, Dental, and Vision Coverage
• Retirement: 401(k) with competitive company match
• Work-Life Balance: Generous Paid Time Off (PTO)
• Career Growth: Paid training and ongoing professional support
• Protection: Employer-paid Life Insurance and Legal Assistance benefits
• Note: Waiting period may apply for benefits to start

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.