Sales Support Specialist

Directors Investment Group; Abilene (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

Fitness center

Free fresh fruit and beverages

Corporate university/programs for mind

Job summary

Funeral Directors Life in Abilene, TX is seeking a high-energy, self-motivated Sales Support Specialist to assist the Sales Executive team, Active Sales Managers, and Marketing with lead generation, CRM coordination, and reporting.

Join a team that values service, accuracy, and teamwork. The role emphasizes process improvement, data entry, and supporting funeral home clients while collaborating across departments.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or coursework in business, marketing, or a related field preferred.
• Prior experience in sales support, administrative support, customer service, or a related role preferred.
• Strong verbal, phone, and digital communication skills.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Strong data entry and typing skills.
• Ability to manage multiple tasks and priorities effectively.
• Customer-focused mindset with a service-oriented approach.
• Ability to work collaboratively with diverse teams and personalities.
• Proficiency with Microsoft Office applications, including Excel.
• Adaptability and willingness to learn new systems and processes.

Responsibilities

• Communicate and reinforce the mission and vision of DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Assist Sales Management and Active Sales Managers with reporting, organization, and administrative support.
• Schedule, maintain, and distribute sales reports using Online Access and CRM systems.
• Onboard agents and users into CRM platforms and related sales tools.
• Create and maintain CRM list views for Sales Managers and Select Producers.
• Coordinate and manage leads through the CRM system.
• Perform routine data entry, record maintenance, and general office support tasks.
• Provide support to Funeral Homes and Sales teams for various products and services.
• Maintain positive working relationships with Sales Managers, Producers, and internal partners.
• Use sound judgment to provide quality service to funeral home clients.
• Identify process gaps and develop creative solutions to improve efficiency and accuracy.

Skills

Verbal communication

Phone communication

Digital communication

Organizational skills

Time management

Detail orientation

Customer service mindset

Collaborative teamwork

Adaptability

Learning mindset

Education

High school diploma

Associate’s degree or coursework in business/marketing

Tools

Microsoft Office

Excel

CRM software

Job description

Does this describe you?
Dedicated.
Disciplined.
Different.
Helper of People.
If so, let's talk!!

We are currently seeking a high energy, self-motivated individual to join our team as a Sales Support Specialist.

The Sales Support Specialist works closely to assist the Sales Executive team, Active Sales Managers, Sales Management team, and the Funeral Directors Life Marketing team to support lead generation activities, CRM coordination, reporting, and process improvement to help Sales teams operate efficiently and effectively.

Key Qualifications/Requirements:

• High school diploma or equivalent required.
• Associate’s degree or coursework in business, marketing, or a related field preferred.
• Prior experience in sales support, administrative support, customer service, or a related role preferred.
• Strong verbal, phone, and digital communication skills.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Strong data entry and typing skills.
• Ability to manage multiple tasks and priorities effectively.
• Customer-focused mindset with a service-oriented approach.
• Ability to work collaboratively with diverse teams and personalities.
• Proficiency with Microsoft Office applications, including Excel.
• Adaptability and willingness to learn new systems and processes.

Essential Duties/Responsibilities:

• Communicate and reinforce the mission and vision of DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Assist Sales Management and Active Sales Managers with reporting, organization, and administrative support.
• Schedule, maintain, and distribute sales reports using Online Access and CRM systems.
• Onboard agents and users into CRM platforms and related sales tools.
• Create and maintain CRM list views for Sales Managers and Select Producers.
• Coordinate and manage leads through the CRM system.
• Perform routine data entry, record maintenance, and general office support tasks.
• Provide support to Funeral Homes and Sales teams for various products and services.
• Maintain positive working relationships with Sales Managers, Producers, and internal partners.
• Use sound judgment to provide quality service to funeral home clients.
• Identify process gaps and develop creative solutions to improve efficiency and accuracy.

About Funeral Directors Life

Funeral Directors Life offers an award-winning workplace that is truly one-of-a-kind. The company has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, Funeral Directors Life offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most‑respected provider of service to the funeral industry."

So, what makes Funeral Directors Life such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer‑paid health coverage, 401 (k) matching, life insurance, an on‑site clinic, a 24‑hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer.