Bilingual Remote Call Center Agent (Spanish/English)

Directors Choice LLC.; Dallas (TX); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

ESOP

Healthcare

401(k) Plan

Paid Time Off

Paid Training

Life and Legal Insurance

Job summary

Directors' Choice is seeking a Bilingual Remote Call Center Agent to support funeral industry clients from a remote Texas-based position. The role emphasizes compassionate, accurate intake, data entry, and message routing in both English and Spanish.

You will handle high-volume, sensitive calls, document details precisely, and transfer urgent information to funeral directors. A reliable, customer-first mindset is essential for this emotionally demanding environment.

Qualifications

• Bilingual fluency in English and Spanish with clear translation ability.
• Excellent written and spoken English communication.
• Empathetic and client-focused attitude for sensitive situations.
• Strong computer literacy with Windows applications and web platforms.
• Reliable attendance and punctuality in a remote work setting.

Responsibilities

• Inbound call handling from families, hospital staff, hospice, and funeral directors with empathy and professionalism.
• Accurate intake, data entry, and documentation into software systems.
• Evaluate call priority and route messages or transfers promptly and correctly.
• Provide bilingual translation and relay for diverse caller communities.
• Navigate multiple internal systems while handling calls and client-specific procedures.
• Maintain reliable attendance and availability during scheduled shifts.

Skills

Bilingual proficiency

Exceptional communication

Empathy

Tech savvy

Dependability

Tools

Windows OS

Job description

Directors' Choice is seeking a Bilingual Remote Call Center Agent to support funeral industry clients from a remote Texas-based position. The role emphasizes compassionate, accurate intake, data entry, and message routing in both English and Spanish.

You will handle high-volume, sensitive calls, document details precisely, and transfer urgent information to funeral directors. A reliable, customer-first mindset is essential for this emotionally demanding environment.