Call Center Representative

Dutuc; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid training

Professional development

Supportive team environment

Career advancement

Job summary

Dutuc, a marketing and growth agency, is seeking a Call Center Representative in New York. You will handle incoming calls, provide product and service information, and document interactions to help resolve customer concerns.

We offer paid training, professional development, a supportive team environment, and opportunities for career advancement. Prior call center experience is a plus; strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and listening skills.
• Patient and professional approach.
• Strong problem-solving abilities.
• Good organization and attention to detail.
• Ability to remain composed in a fast-paced environment.
• Comfortable working in a phone-based customer service setting.
• Previous call center or customer service experience is a plus.

Responsibilities

• Answer incoming customer calls professionally.
• Listen carefully to customer needs and requests.
• Provide accurate information about products, services, and promotions.
• Assist customers with questions and routine concerns.
• Document customer interactions and follow-up requirements.
• Conduct follow-up calls when assigned.
• Escalate issues requiring additional assistance.
• Maintain a courteous and professional tone.
• Follow established customer service procedures.
• Work with team members to support service goals.

Skills

Verbal communication

Listening skills

Problem solving

Attention to detail

Organization

Customer service

Phone support

Calm under pressure

Patience

Education

High school diploma

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Position Summary
The Call Center Representative will handle customer calls, answer questions, document interactions, provide product and service information, and assist with resolving customer concerns.

Responsibilities

• Answer incoming customer calls professionally
• Listen carefully to customer needs and requests
• Provide accurate information about products, services, and promotions
• Assist customers with questions and routine concerns
• Document customer interactions and follow-up requirements
• Conduct follow-up calls when assigned
• Escalate issues requiring additional assistance
• Maintain a courteous and professional tone
• Follow established customer service procedures
• Work with team members to support service goals

Qualifications

• High school diploma or equivalent
• Excellent verbal communication and listening skills
• Patient and professional approach
• Strong problem-solving abilities
• Good organization and attention to detail
• Ability to remain composed in a fast-paced environment
• Comfortable working in a phone-based customer service setting
• Previous call center or customer service experience is a plus

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career advancement opportunities
• Customer service experience
• Competitive compensation