Customer Service Representative

Dutuc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Professional development

Supportive team environment

Career growth opportunities

Hands-on customer service experience

Competitive compensation

Job summary

Dutuc in New York, NY is seeking a Customer Service Representative to respond to inquiries, provide product information, and resolve routine concerns. You will maintain records and support promotional activities while delivering professional service.

The role emphasizes clear communication, teamwork, and a proactive approach to customer satisfaction. Training is provided, with opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Friendly and professional personality.
• Strong organization and problem-solving skills.
• Ability to work independently and with a team.
• Comfortable communicating with customers in person and by phone.
• Previous customer service, retail, or hospitality experience is a plus.

Responsibilities

• Respond to customer questions and service requests.
• Provide accurate information about products, services, and promotions.
• Assist customers with routine concerns and requests.
• Follow up on customer inquiries.
• Maintain organized records of customer interactions.
• Identify customer needs and coordinate appropriate assistance.
• Gather customer feedback and communicate it to the team.
• Support customer satisfaction initiatives.
• Assist with customer-facing promotional activities when needed.
• Maintain professional communication at all times.

Skills

Verbal communication

Written communication

Friendly personality

Professional demeanor

Organizational skills

Problem-solving

Independent worker

Team player

In-person communication

Phone communication

Education

High school diploma or equivalent

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Position Summary

The Customer Service Representative will respond to customer inquiries, provide information about products and services, address routine concerns, and complete follow-ups when necessary.

Responsibilities

• Respond to customer questions and service requests
• Provide accurate information about products, services, and promotions
• Assist customers with routine concerns and requests
• Follow up on customer inquiries
• Maintain organized records of customer interactions
• Identify customer needs and coordinate appropriate assistance
• Gather customer feedback and communicate it to the team
• Support customer satisfaction initiatives
• Assist with customer-facing promotional activities when needed
• Maintain professional communication at all times

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication
• Friendly and professional personality
• Strong organization and problem-solving skills
• Ability to work independently and with a team
• Comfortable communicating with customers in person and by phone
• Previous customer service, retail, or hospitality experience is a plus

Benefits

• Paid training
• Professional development
• Supportive team environment
• Career growth opportunities
• Hands-on customer service experience
• Competitive compensation