Call Center Representative

Dutuc; Boston (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid training

Professional development

Supportive team environment

Advancement opportunities

Customer service experience

Competitive compensation

Job summary

Dutuc in Boston, MA is seeking a Call Center Representative to handle customer calls, document interactions, and provide product and service information.

You will work in a fast-paced environment with a customer-focused mindset, delivering courteous service and accurate records, while collaborating with team members to improve the overall customer experience.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and listening skills.
• Patient and professional approach.
• Strong problem-solving abilities.
• Good organization and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Previous call center or customer service experience is a plus.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide information about products, services, and promotions.
• Listen carefully to customer needs and identify appropriate solutions.
• Address customer questions and concerns.
• Document customer interactions accurately.
• Follow up on requests when necessary.
• Escalate issues that require additional assistance.
• Maintain a courteous and professional tone throughout conversations.
• Meet established customer service and communication expectations.
• Work with team members to improve the overall customer experience.

Skills

Verbal communication

Listening

Problem solving

Attention to detail

Organizational skills

Fast-paced environment

Customer service experience

Education

High school diploma or equivalent

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Position Summary
The Call Center Representative will handle customer calls, document interactions, provide product and service information, and complete follow-up activities when needed. Strong listening skills and a customer-focused attitude are essential.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Provide information about products, services, and promotions
• Listen carefully to customer needs and identify appropriate solutions
• Address customer questions and concerns
• Document customer interactions accurately
• Follow up on requests when necessary
• Escalate issues that require additional assistance
• Maintain a courteous and professional tone throughout conversations
• Meet established customer service and communication expectations
• Work with team members to improve the overall customer experience

Qualifications

• High school diploma or equivalent
• Excellent verbal communication and listening skills
• Patient and professional approach
• Strong problem-solving abilities
• Good organization and attention to detail
• Ability to work effectively in a fast-paced environment
• Previous call center or customer service experience is a plus

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Opportunities for advancement
• Customer service experience
• Competitive compensation