Call Center Representative

Macs Plumbing Inc; Elk Grove (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Dental insurance

Vision insurance

Competitive compensation

Career growth opportunities

Job summary

Macs Plumbing Inc in Elk Grove, CA seeks a friendly Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide solutions that ensure an excellent service experience. The ideal candidate is computer savvy, calm under pressure, and experienced with CRM and ServiceTitan.

Requires a high school diploma or GED. This is a full-time role offering competitive benefits and opportunities for growth and training.

Qualifications

• Minimum high school diploma or GED.
• Experience as a Call Center Representative in HVAC is preferred.
• Excellent phone and verbal communication skills required.
• Familiarity with CRM programs and ServiceTitan is a plus.
• Ability to stay calm and organized under pressure.

Responsibilities

• Handle inbound and outbound calls and identify customer needs.
• Provide solutions and document all interactions.
• Refer to scripts for customer service topics and upsell products when appropriate.
• Maintain up-to-date knowledge through trainings.
• Build rapport and develop relationships with customers.

Skills

Customer service

Communication

Active listening

Time management

Stress management

Education

High school diploma/GED

Tools

ServiceTitan

CRM software

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative in HVAC
• Service Titan Experience
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively