Call Center Representative

LHH US; Illinois; On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Job summary

Naperville, IL — LHH US is seeking a Call Center Representative to support warranty and claims by handling high-volume inbound calls in a fast-paced environment. This onsite role requires at least one year of call center experience, comfort with CRM systems, and the ability to document interactions accurately.

The schedule is Monday throughFriday, with training Monday-Friday for the first 5 weeks, 8:00 AM-4:30 PM.

Qualifications

• At least 1 year of call center experience.
• Experience in a high-volume environment with metrics/KPIs.
• Strong interpersonal, communication, and relationship-building skills.
• Experience using CRM systems and live documentation.

Responsibilities

• Connect with customers through inbound and outbound calls (as needed).
• Educate consumers on service products and account information.
• Assist with warranty and claims inquiries.
• Accurately document customer interactions within CRM platforms.
• Deliver an outstanding customer experience during every interaction.

Skills

Interpersonal communication

Relationship-building

Customer service

Attention to detail

Tools

CRM systems

Job description

Job Description

Call Center Representative

Location: Naperville, IL (100% Onsite)

Schedule: Monday-Friday, 9A-6P or 10A-7P

Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks

We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced environment, where you will be responsible for accepting high volume inbound calls for warranty and claims matters. This is an ideal position for individuals with at least 1 year of call center experience.

What You'll Do

• Connect with customers through inbound and outbound calls (as needed)
• Educate consumers on service products and account information
• Assist with warranty and claims inquiries
• Accurately document customer interactions within CRM platforms
• Deliver an outstanding customer experience during every interaction

What We're Looking For

• 1 year of call center customer service experience
• High volume environment with metrics/KPIs
• Strong interpersonal, communication, and relationship-building skills
• Experience using CRM systems and live documentation
• Comfortable navigating multiple systems and applications simultaneously

Benefits include: Medical, dental, vision insurance, retirement savings options and other value-added benefits.

Pay Details: $17.50 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.