Customer Service Representative

Zolidco; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Training and guidance

Career development opportunities

Positive team environment

Job summary

Zolidco in Cincinnati seeks a dedicated Customer Service Representative to help customers navigate questions, understand services, and receive timely assistance. The role emphasizes patience, approachability, and a commitment to positive interactions within a collaborative team.

You'll develop problem-solving skills while supporting colleagues to deliver consistent, high-quality service. Training and guidance are provided, with room for professional growth and expanded responsibilities based on

Qualifications

• Clear communication and active listening are essential.
• Friendly, patient approach with a problem-solving mindset.
• Ability to work well in a team and manage priorities.
• Good judgment and attention to detail.

Responsibilities

• Assist customers with questions about products, services, and general procedures.
• Listen carefully to customer needs and provide clear, relevant information.
• Address routine concerns professionally and identify appropriate next steps.
• Maintain a courteous and helpful approach throughout customer interactions.
• Work with colleagues to provide consistent service and resolve customer issues.
• Develop knowledge of available offerings and service guidelines.
• Contribute to a welcoming environment that prioritizes customer satisfaction.

Skills

Communication skills

Active listening

Teamwork

Detail orientation

Willingness to learn

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

About the Role

We are seeking a dependable and customer-focused Customer Service Representative to help customers navigate questions, understand available services, and receive timely assistance. The ideal candidate is patient, approachable, and committed to creating positive interactions. This position offers an opportunity to develop valuable service and problem-solving skills while working with a collaborative team.

Responsibilities

• Assist customers with questions about products, services, and general procedures.
• Listen carefully to customer needs and provide clear, relevant information.
• Address routine concerns professionally and identify appropriate next steps.
• Maintain a courteous and helpful approach throughout customer interactions.
• Work with colleagues to provide consistent service and resolve customer issues.
• Develop knowledge of available offerings and service guidelines.
• Contribute to a welcoming environment that prioritizes customer satisfaction.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and solution-oriented approach.
• Good judgment and attention to detail.
• Ability to work effectively in a team and manage competing priorities.
• Willingness to learn new procedures and product information.
• Previous customer service experience is an advantage but not required.

What We Offer

• Training and ongoing guidance.
• Opportunities to develop communication and problem-solving abilities.
• A positive, team-oriented work environment.
• Potential for professional development and additional responsibilities.
• Compensation based on the position and experience.