Call Center Agent

Surib; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing coaching

Professional development opportunities

Collaborative team environment

Competitive compensation based on role

Job summary

Surib is hiring a Call Center Agent to assist customers by phone, delivering accurate product information and solutions. The role emphasizes clear communication, problem solving, and a positive, service-oriented mindset in a fast-paced setting.

Training is provided, with opportunities for ongoing coaching, development, and collaboration within a supportive team. Prior call center experience is a plus, but not required.

Qualifications

• Clear verbal communication and active listening are essential.
• Patient, dependable, and customer-focused attitude.
• Ability to stay calm and professional in tough interactions.
• Good problem-solving and attention to detail.
• Willingness to learn and meet team objectives.

Responsibilities

• Handle incoming customer calls and provide accurate product/service information.
• Listen to concerns, ask questions, and identify solutions.
• Explain service options and guide routine inquiries.
• Maintain friendly, professional tone in every interaction.
• Follow procedures and escalate complex issues as needed.
• Participate in training to strengthen knowledge and service quality.

Skills

Clear verbal communication

Active listening

Patient attitude

Problem solving

Detail oriented

Calm under pressure

Team player

Job description

About the Role

We are seeking a confident and service-oriented Call Center Agent to assist customers over the phone and help ensure their questions are handled professionally. This role is ideal for someone who communicates clearly, enjoys solving problems, and can maintain a positive attitude in a fast-paced environment. Training is available for candidates who are ready to learn and grow.

Responsibilities

• Handle incoming customer calls and provide accurate information about products and services.
• Listen to customer concerns, ask relevant questions, and identify suitable solutions.
• Explain service options and guide customers through routine inquiries.
• Maintain a professional, courteous, and helpful tone during every interaction.
• Follow established procedures and refer complex concerns to the appropriate team member.
• Participate in training to strengthen product knowledge, communication, and service quality.

Qualifications

• Clear verbal communication and active listening skills.
• Patient, dependable, and customer-focused attitude.
• Ability to remain calm and professional during challenging interactions.
• Good problem-solving skills and attention to detail.
• Comfortable working toward service standards and team objectives.
• Previous call center or customer service experience is an advantage but not required.

What We Offer

• Training and ongoing coaching.
• Opportunities to improve communication and problem-solving abilities.
• A collaborative team environment.
• Opportunities for professional development and increased responsibility.
• Compensation based on the position and experience.