Customer Service Representative

Surib; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Surib in Charlotte, NC is seeking a friendly Customer Service Representative to guide customers, answer questions, and resolve issues. You will learn our products, deliver accurate information, and help create a positive experience at every interaction.

The role emphasizes clear communication, patience, and a willingness to grow within a supportive team. Prior retail or customer service experience is helpful but not required, as structured training will build your confidence and skills.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Patient, attentive, and solution-oriented approach.
• Strong sense of responsibility and willingness to learn.
• Ability to remain professional in a busy, customer-facing environment.
• Previous customer service or retail experience is beneficial but not required.

Responsibilities

• Welcome customers and provide clear, helpful information about available products and services.
• Listen carefully to customer questions and identify appropriate solutions.
• Help resolve routine concerns professionally and efficiently.
• Maintain a courteous and approachable attitude throughout customer interactions.
• Work with team members to ensure consistent service and a positive customer experience.
• Learn product information, service standards, and customer service procedures through training.

Skills

Interpersonal skills

Verbal communication

Customer service

Problem solving

Learning mindset

Job description

About the Role

We are seeking a friendly, reliable, and customer-focused Customer Service Representative to help deliver a positive experience at every customer interaction. This role is well suited to someone who enjoys helping others, finding solutions, and building strong relationships while developing valuable professional skills.

Responsibilities

• Welcome customers and provide clear, helpful information about available products and services.
• Listen carefully to customer questions and identify appropriate solutions.
• Help resolve routine concerns professionally and efficiently.
• Maintain a courteous and approachable attitude throughout customer interactions.
• Work with team members to ensure consistent service and a positive customer experience.
• Learn product information, service standards, and customer service procedures through training.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Patient, attentive, and solution-oriented approach.
• Strong sense of responsibility and willingness to learn.
• Ability to remain professional in a busy, customer-facing environment.
• Previous customer service or retail experience is beneficial but not required.

What We Offer

• Structured training and guidance from experienced team members.
• Opportunities to strengthen customer service and problem-solving skills.
• A supportive environment that encourages professional growth.
• Opportunities to take on additional responsibilities over time.
• Compensation based on the position and experience.