Customer Service Representative

Apex CLT Corp.; Charlotte (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and guidance

Career development opportunities

Positive, collaborative work环境

Competitive compensation

Descripción de la vacante

Apex CLT Corp. is seeking a friendly Customer Service Representative in Charlotte to help customers find information, understand services, and resolve everyday concerns. You will work with a supportive team, receive training, and develop strong communication and problem-solving skills.

Ideal candidates are patient, professional, and customer-focused, with a willingness to learn. Prior customer service is helpful but not required; dependable, organized individuals thrive in our fast-paced

Formación

• Strong verbal communication and active listening skills.
• Patient, approachable, and customer-focused attitude.
• Good problem-solving and interpersonal skills.
• Ability to remain professional in a fast-paced environment.
• Dependable, organized, and willing to learn.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Welcome customers and provide courteous, professional assistance.
• Answer questions about products, services, and available offers.
• Listen to customer needs and recommend appropriate solutions.
• Address concerns calmly and direct more complex issues to the appropriate team member.
• Provide accurate information and help customers understand available options.
• Maintain a positive and helpful attitude during every customer interaction.
• Collaborate with colleagues to support service quality and team objectives.

Conocimientos

Verbal communication

Active listening

Customer-focused

Problem solving

Descripción del empleo

About The Role

We are looking for a friendly, dependable, and solution-oriented Customer Service Representative to help customers find information, understand available services, and resolve everyday concerns. This position is ideal for someone who enjoys helping others and building positive relationships. Training will be provided to help you develop your customer service skills and succeed as part of a supportive team.

About The Role

We are looking for a friendly, dependable, and solution-oriented Customer Service Representative to help customers find information, understand available services, and resolve everyday concerns. This position is ideal for someone who enjoys helping others and building positive relationships. Training will be provided to help you develop your customer service skills and succeed as part of a supportive team.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Answer questions about products, services, and available offers.
• Listen to customer needs and recommend appropriate solutions.
• Address concerns calmly and direct more complex issues to the appropriate team member.
• Provide accurate information and help customers understand available options.
• Maintain a positive and helpful attitude during every customer interaction.
• Collaborate with colleagues to support service quality and team objectives.

What We Offer

• Training and guidance from experienced team members.
• Opportunities to strengthen communication and problem-solving skills.
• A positive, collaborative work environment.
• Opportunities for professional development and career advancement.
• Compensation based on the position and experience.

Minimum Requirements

• Strong verbal communication and active listening skills.
• Patient, approachable, and customer-focused attitude.
• Good problem-solving and interpersonal skills.
• Ability to remain professional in a fast-paced environment.
• Dependable, organized, and willing to learn.
• Previous customer service experience is an advantage but not required.