Call Center Representative

Kelly Services; City of Syracuse (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Kelly Services in East Syracuse, NY seeks a Call Center Representative (In Person) to support customers on-site. The role is temporary with potential for permanent hire and includes onboarding training. Expect inbound/outbound calls, scheduling, and helping customers with vital needs.

Candidates should have a high school diploma, call center experience preferred, and be comfortable using databases and AI tools. Reliable transportation required for this on-site position.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, preferably in a call center.
• Able to work full-time and in-person at East Syracuse, NY.

Responsibilities

• Assist customers with their needs via inbound and outbound calls.
• Schedule technicians for service calls and resolve issues.
• Handle incoming calls, assess caller needs, and build rapport.
• Provide accurate information using reference materials, databases, and AI tools.
• Record details of customer interactions and actions taken.
• Process customer payments and ensure issues are resolved.

Skills

Customer service

Empathy

Communication

Education

High school diploma or equivalent

Tools

AI tools

Databases

Job description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Call Center Representative(In Person)to work at a leading organization in East Syracuse, NY. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $18+/hour

Location:

This is anin-person/on-siteposition in East Syracuse, NY. This is not a remote opportunity.

Shift:

Training schedule: 8AM-4PM M-F. Following onboarding, a regular set day schedule will be provided. Availability for set schedule must be between 7AM and 8PM, and all team members must work either Saturday or Sunday. Must also be able to work on Thanksgiving, Christmas, and New Year’s.

Assignment Type: Temp to Hire

Important Location Note: This site is not on the bus route. Reliable transportation is required.

Why you should apply to be Call Center Representative In Person Needed:

• Competitive pay rate of $18/hour
  
• Opportunity to work with a well-established industry leader
  
• Positive and supportive team environment
  
• Full-time role with comprehensive on-the-job training
  
• Temporary position with potential for permanent hire
  
• Chance to make a real difference by assisting customers with vital needs

What’s a typical day as Call Center Representative In Person Needed? You’ll be:

• Assisting customers with their needs via inbound and outbound calls
  
• Scheduling technicians for service calls and resolving customer issues
  
• Professionally handling incoming calls, assessing caller needs, and building trust and rapport
  
• Providing accurate, relevant information using reference materials, databases, and AI tools
  
• Recording details of all customer interactions and actions taken
  
• Taking customer payments and ensuring issues are resolved thoroughly

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (required)
  
• Bring experience in customer service, preferably in a call center environment
  
• Possess a friendly tone, positive attitude, and strong empathy for customers
  
• Are willing to go the extra mile and are passionate about continuous improvement
  
• Are comfortable using technology, databases, and AI tools to assist with customer inquiries
  
• Enjoy working full-time and thrive in a team-focused, dynamic setting
  
• Can work either Saturday or Sunday, be available between 7AM-8PM for set schedule after training, and are able to work on Thanksgiving, Christmas, and New Year’s

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