Call Center Representative

United Partners Outreach Inc; Brainerd (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Daily Contests

Steady Work

No Weekends

Job summary

United Partners Outreach Inc. is seeking a friendly and professional Call Center Representative to join our team in a non-remote, on-site capacity. You will handle inbound and outbound calls, identify customer needs, and offer helpful solutions to ensure a positive service experience.

The ideal candidate is friendly, tech-savvy, and able to stay calm under pressure. Training will be provided to maintain up-to-date skills and knowledge, with opportunities for daily contests and steady work.

Qualifications

• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Place outbound calls.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone skills

Active listening

Under pressure

Time management

Job description

Benefits:

• No Weekends
• Bonus based on performance
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Daily Contests
• Steady Work
• No Weekends

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Place outbound calls
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is NOT a remote position.