Call Center Representative

American Behavioral Research Instit; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Career Growth Opportunities

Job summary

A customer service organization is seeking a friendly Call Center Representative to handle inbound and outbound calls. The ideal candidate should have excellent communication skills, be computer savvy, and able to stay calm under pressure. This remote position requires a high school diploma and familiarity with CRM programs. The role involves documenting interactions and developing rapport with customers.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Multi-task on multiple programs at the same time.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits:

401(k)

Competitive salary

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information and provide solutions

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Must be a US Citizen and reside in the continental United States

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Multi-task on multiple programs at the same time

Requirements

• Must have private, stable, reliable, high speed internet service
• Must have your own computer or laptop with at least 8 gigs of usable RAM
• No Chromebooks allowed
• Must use compatible headset
• Designated workspace free from noise and other distractions
• You must have child care for your young children during work hours, you are not allowed to watch or care for them while on your shift.

Equipment Specifications

• Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
• Speakers MUST work

Shift

• Hiring for 11:30am- 8pm est 10:30am- 7pm cst 9:30am- 6pm pst

this also includes Saturday 10am- 6:30pm est 9am- 5:30pm cst 8am- 4:30pm pst

This is a remote position.