call center representative

AditiStaffing; Charleston (SC); On-site; USD 20,664 - 27,552; Full time

Job summary

A staffing firm is seeking candidates for a call center position handling inbound and outbound customer calls. Ideal candidates will have an Associate’s degree or equivalent experience, with strong skills in negotiation, analysis, and problem-solving. The role requires effective communication in a high-volume environment and the ability to work designated shifts, including weekends. Opportunities for permanent positions may arise from this role.

Qualifications

• Call center experience is a plus.
• Customer service experience in hospitality, retail, or banking is considered.
• Ability to handle escalated calls.

Responsibilities

• Handle heavy inbound and outbound customer calls for accounts past due.
• Identify and resolve outstanding issues for account rehabilitation.
• Work in a fast-paced call center environment.

Skills

Strong interpersonal skills

Negotiation skills

Analytical skills

Problem-solving skills

Education

Associate’s degree or equivalent work experience

Job description

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients.

Visit our website: http://www.aditistaffing.com/

Job Description

• Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• Call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.

If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company.

location is 2401 Mall Drive- North Charleston SC 29406.

Potential Candidates Qualifications

• Associate’s degree or equivalent work experience
• Call center, customer service or collections experience preferred but not required
• Customer service experience in Hospitality, Retail or Banking will be considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
• Strong interpersonal and communication skills
• Be comfortable multi-tasking; using a computer terminal to gather and research information
• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.