NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406

Ampcus Inc; Charleston (SC); On-site; USD 11,020 - 27,552; Full time

Job summary

Ampcus Inc is seeking a NonIT-Call Center Customer Service Professional in Charleston, SC, for a contract position lasting 4 months. The role involves managing inbound and outbound calls for accounts over 30 days past due, focusing on issue resolution and customer rehabilitation.

Ideal candidates should possess an associate's degree or equivalent experience and have strong problem-solving and communication skills. Availability for flexible hours is required, including evenings and some Saturdays.

Qualifications

• Experience in call center, customer service, or collections preferred.
• Experience in hospitality, retail, or banking customer service is considered.
• Ability to multitask and use a computer terminal.

Responsibilities

• Manage inbound and outbound customer calls for overdue accounts.
• Identify and resolve outstanding issues to rehabilitate accounts.

Skills

Strong negotiation skills

Analytical problem-solving

Strong interpersonal skills

Communication skills

Education

Associate’s degree or equivalent work experience

Job description

NonIT-Call Center Customer Service Professional – Charleston, SC 29406

• Contract position – 4 months
• Location: 2401 Mall Drive – North Charleston, SC 29406
• Rate: $8/hr W2
• Open positions: 14
• Job ID: VZTJP00035756

Role Overview: Work in a fast‑paced, results‑oriented call center to manage inbound and outbound customer calls for accounts that are 30, 60, or 90+ days past due. Main responsibilities include identifying and resolving outstanding issues to rehabilitate accounts and prevent suspension.

Call Center Hours: 7:00 a.m. – 9:00 p.m., Monday through Friday; 8:00 a.m. – 5:00 p.m. Saturday; closed Sundays. Shift‑bid schedule with updates twice annually. Holidays may be required and overtime offered on a volunteer basis.

Candidate Qualifications:

• Associate’s degree or equivalent work experience
• Call center, customer service, or collections experience preferred but not required
• Experience in hospitality, retail, or banking customer service considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical, and problem‑solving skills
• Strong interpersonal and communication skills, ability to work with internal and external customers
• Comfortable with multitasking and using a computer terminal to gather and research information
• Availability for 12:00 p.m. – 9:00 p.m., Monday through Friday, and every other Saturday 8:00 a.m. – 5:00 p.m.