Collections Call Center Specialist – Evenings & Saturdays

Ampcus Inc; Charleston (SC); On-site; USD 11,020 - 27,552; Full time

Job summary

Ampcus Inc is seeking a NonIT-Call Center Customer Service Professional in Charleston, SC, for a contract position lasting 4 months. The role involves managing inbound and outbound calls for accounts over 30 days past due, focusing on issue resolution and customer rehabilitation.

Ideal candidates should possess an associate's degree or equivalent experience and have strong problem-solving and communication skills. Availability for flexible hours is required, including evenings and some Saturdays.

Qualifications

• Experience in call center, customer service, or collections preferred.
• Experience in hospitality, retail, or banking customer service is considered.
• Ability to multitask and use a computer terminal.

Responsibilities

• Manage inbound and outbound customer calls for overdue accounts.
• Identify and resolve outstanding issues to rehabilitate accounts.

Skills

Strong negotiation skills

Analytical problem-solving

Strong interpersonal skills

Communication skills

Education

Associate’s degree or equivalent work experience

Job description

NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406

• Contract

Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC, WBENC. VMSDC as a leading 8(a), Minority and Women owned Professional services and Staff Augmentation firm. Our repeat business rate with our various clients has been remarkable and the extension of contracts with various clients stands testimony to our high commitment levels. Ampcus is proud of our high employee retention rate thereby ensuring that the work performed at our various client sites is smooth and efficient at all times.


Hello,

We have an URGENT opening for NonIT-Call Center Customer Service Professional based at Charleston - SC – 29406 with our direct client. Kindly let me know if you would be interested.

Role: NonIT-Call Center Customer Service Professional

Duration: 4 months

Location: 2401 Mall Drive- North Charleston SC 29406.

ID: VZTJP00035756

Rate: $8/hr. on W2

Open positions: 14 positions

Customer Financial Services (CFS) 800 Line - Representative Charleston

Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.

Call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.

If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; a great percentage of contingent employees move into permanent positions within the company.

Thanks and Regards,

Office: 562-786-5645 (Direct)

703-956-6996 (Fax)

14900 Conference Center Dr

Suite 230, VA 20151

Potential Candidates Qualifications:

• Associate’s degree or equivalent work experience

• Call center, customer service or collections experience preferred but not required

• Customer service experience in Hospitality, Retail or Banking will be considered

• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills

• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.

• Strong interpersonal and communication skills

• Be comfortable multi-tasking; using a computer terminal to gather and research information

• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.

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