Call Center Representative

BrandNest; Birmingham (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Structured scheduling

Job summary

BrandNest in Birmingham is seeking motivated Call Center Representatives to join our in-person team. You will handle inbound and outbound calls, provide information on services and promotions, and deliver friendly, professional customer service.

This role offers paid training, a supportive team environment, clear scheduling, and opportunities to advance into leadership or client support roles.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly, professional, and reliable demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about services, promotions, and general inquiries.
• Maintain clear and detailed records of customer interactions.
• Resolve basic customer concerns or elevate when necessary.
• Follow communication scripts and company guidelines.
• Contribute to a positive and team-oriented call center environment.

Skills

Verbal communication

Active listening

Multitasking

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Job description

Job Overview

Brand Nest is hiring motivated and professional Call Center Representatives to support customer communication efforts in Birmingham. This in-person role focuses on handling inbound and outbound calls, providing information, and delivering excellent customer service.

Key Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about services, promotions, and general inquiries.
• Maintain clear and detailed records of customer interactions.
• Resolve basic customer concerns or elevate when necessary.
• Follow communication scripts and company guidelines.
• Contribute to a positive and team-oriented call center environment.

What We Offer

• Paid training and hands-on customer service experience.
• Supportive, team-focused work environment.
• Opportunities to grow into leadership or client support roles.
• Consistent scheduling and structured support.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly, professional, and reliable demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and attention to detail.