Outbound Call Center / Client Care Representative

Onehourpittsburghpa; San Diego (CA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Dental and Vision Insurance

100% PAID Health Insurance

401(k) matching

Bonus based on performance

On-site Gym and Shower Access

Employee Discounts on services

Job summary

A local HVAC company is seeking an Inside Sales Coordinator and Marketing Specialist. The role involves managing emergency and non-emergency calls, utilizing client databases for communication campaigns, and ensuring customer satisfaction. The ideal candidate should excel in communication, have outbound sales experience, and be organized. Compensation ranges from $22 to $27 per hour plus bonuses and includes excellent benefits such as 100% paid health insurance.

Qualifications

• Outbound lead calling experience required.
• High school diploma or equivalent necessary.
• Good computer software skills essential.
• Fast typing with data entry experience is important.
• Proficient in English, both oral and written.
• Outstanding organizational skills and multitasking abilities required.

Responsibilities

• Follow up on sales leads and outstanding proposals.
• Manage multiple opportunities focusing on service agreements.
• Sell and renew service agreements to customers.
• Manage dispatch board for field personnel.
• Maximize productivity and revenue through call scheduling.
• Notify clients of technician arrival times.
• Ensure timely appointments for technicians.
• Debrief with technicians on client satisfaction.

Skills

Outbound Lead Calling Experience

Excellent communication skills

Organizational abilities

Multitasking abilities

Proficient in English

Education

High school diploma or equivalent

Tools

Computer software skills

Job description

Benefits

• Dental and Vision Insurance
• 100% PAID Health Insurance
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

Are you a master on the phone? We are looking for an Inside Sales Coordinator and Marketing Specialist for a local HVAC company to act as a communication point for emergency and non-emergency calls, use client databases for outbound phone, mail, text, and email campaigns, and ensure all customers are taken care of. This position requires a high volume of outbound calls each day.

Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator, have phone sales experience, and be able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Compensation

• Competitive compensation based on experience and performance
• Overtime Pay
• Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
• 401K with Company Matching!
• 100% Paid Health Insurance

$22 - $27 per hour plus bonuses

Perks

• Growth & Advancement Opportunities
• On-site Gym and Shower Access
• Employee Discounts on services such as discounted Mortgage Rates

Job Duties

• Follow up on sales leads and lists, outstanding proposals and repair quotes
• Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
• Sell, renew, and expand renewable service agreements, to both new and existing customers
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

Minimum Requirements

• Outbound Lead Calling Experience Required
• High school diploma or equivalent required
• Must have good computer software skills
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills