Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

IQVIA, a leader in Life Sciences and Healthcare, is seeking a Patient Support Coordinator to assist patients, pharmacies, and medical professionals. This fully remote role offers up to $18 per hour and provides opportunities for professional growth within a diverse and inclusive corporate environment. If you have pharmacy technician experience and strong customer service skills, we invite you to join our team and make a difference in patient support programs.

Qualifications

• Pharmacy Technician experience required.
• HIPAA certification.
• 3+ years of call center experience preferred.

Responsibilities

• Act as the primary contact for patients and healthcare professionals.
• Provide initial support for customer requests via various communication channels.
• Document resolutions and suggest improvements to management.

Skills

Communication

Problem Resolution

Customer Service

Teamwork

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time position with the employer
- 100% remote work opportunity, allowing flexibility in your work environment
- Be part of a diverse corporate culture that values teamwork and inclusiveness
- Chance to contribute to patient support programs that improve healthcare outcomes

What to Expect (Job Responsibilities):
- Act as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

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