Appointment Setter

Lifetime Construction; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Lifetime Construction is seeking an organized and professional Appointment Setter to support scheduling operations and customer communication. The role includes contacting prospective and existing clients, responding to inquiries, scheduling appointments, and ensuring all details are accurately recorded.

The candidate will maintain calendars, update scheduling systems, and follow up on upcoming appointments while upholding confidentiality and professional standards.

Qualifications

• Excellent verbal and written communication skills.
• Professional telephone etiquette and active listening.
• Strong organizational and time-management abilities.

Responsibilities

• Make and receive calls to communicate with prospective and existing clients.
• Schedule, confirm, reschedule, and cancel appointments as needed.
• Follow up with clients regarding upcoming appointments.
• Provide accurate information about company services and scheduling procedures.
• Maintain organized records of calls, appointments, and client interactions.
• Update appointment calendars and scheduling systems.
• Respond to inquiries professionally and direct complex questions to the appropriate department.
• Follow up on missed appointments and pending scheduling requests.
• Protect confidential client information and follow company policies.
• Attend virtual meetings and participate in training sessions.

Skills

Verbal communication

Written communication

Organization

Time management

Data entry

Attention to detail

Multitasking

Positive attitude

Tools

Email

Calendar apps

Scheduling software

Job description

About the Role

we are seeking a motivated, organized, and professional Appointment Setter to support scheduling operations and customer communication. The successful candidate will contact prospective or existing clients, respond to inquiries, schedule appointments, and ensure all appointment details are accurately recorded.

Key Responsibilities

• Make and receive calls to communicate with prospective and existing clients.
• Schedule, confirm, reschedule, and cancel appointments as needed.
• Follow up with clients regarding upcoming appointments.
• Provide accurate information about company services and scheduling procedures.
• Maintain organized records of calls, appointments, and client interactions.
• Update appointment calendars and scheduling systems.
• Respond to inquiries professionally and direct complex questions to the appropriate department.
• Follow up on missed appointments and pending scheduling requests.
• Protect confidential client information and follow company policies.
• Attend virtual meetings and participate in training sessions.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone etiquette and active listening skills.
• Good organizational and time-management abilities.
• Basic computer skills, including email, calendars, and online scheduling tools.
• Ability to multitask and maintain accurate records.
• A positive attitude and willingness to learn.
• Previous experience in appointment setting, customer service, or call center operations is an advantage but not required.

Remote Work Requirements

• Reliable internet connection.
• Laptop or desktop computer.
• Quiet and professional working environment.
• Ability to communicate with supervisors and team members through approved platforms.

Training Provided

Training will cover appointment scheduling procedures, client communication, company policies, recordkeeping, scheduling tools, and follow-up procedures.

Key Skills

Appointment Scheduling | Customer Communication | Call Handling | Client Follow-Up | Data Entry | Time Management | Organization | Attention to Detail