Physician Practice Scheduler

bannerhealth; Arizona; On-site; USD 36,000 - 46,000; Full time

Job summary

Banner Health is seeking a Front Office Representative to join our San Tan Valley clinic. You will coordinate physician scheduling, handle patient registrations, and assist with authorizations and referrals. A patient‑facing role requires strong communication and organizational skills to keep workflows smooth.

You will work in a busy clinic environment, interacting with medical staff and patients to deliver excellent service and support billing with accurate coding and records management.

Qualifications

• High school diploma or GED required; two years scheduling in a physician's office or hospital preferred.
• Excellent communication, organization and problem solving skills.
• Proficiency with common office software and scheduling systems.

Responsibilities

• Coordinate patient scheduling for physicians, procedures and tests.
• Register patients and obtain required authorizations/referrals.
• Assist billing with accurate coding and communicate with multiple departments.
• Answer calls, take messages, update patient records and insurance data.
• Support staff and maintain efficient clinic workflow and patient relations.
• Ensure room availability and resolve scheduling conflicts.
• Provide a courteous, informative experience to patients and families.

Skills

Customer service

Scheduling experience

Communication

Education

High school diploma/GED

Tools

Office software

Medical practice management systems

Medical terminology

Job description

Primary City/State: San Tan Valley, Arizona

Department Name: C/P-BIMC Ortho-Clinic

Work Shift: Day

Job Category: Administrative Services

Health care is changing, and it's our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities - big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.

Bring your desire to learn and grow with us to our ever-growing clinic, where you'll be working side by side with medical staff to create a great patient experience. As a Front Office Rep on our team, we offer a customer-focused and friendly work environment with career growth opportunities. A career with our team is great if you are just starting out or have many years of experience. Bring your desire to learn and grow with us where you'll be working side by side with medical staff to create a great patient experience. Bring your dedication and determination to succeed. You will have a daily opportunity to learn new things and utilize your decision-making skills to make a difference in the lives in our patients.

Location: 37100 N Gantzel Rd Suite 107 Queen Creek Az 85140

Office Hours: M-Th 730am-5pm F 8am-12pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position is located in a medical clinic or physician's practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.

CORE FUNCTIONS

• 1. Provides customer service for patients, families, hospital scheduling departments, and other physician's offices. Acts as a resource to resolve room availability conflicts.
• 2. Receives physician's orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.
• 3. Schedules and re-schedules patients as necessary. Confirms patient's appointments for the following days and informs patients of physician's orders or special instructions prior to appointment or procedure.
• 4. Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient's medical record. Updates demographic and insurance information in the practice management system.
• 5. Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.
• 6. May have supervisory accountability and/or provide direction to support staff.
• 7. This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with 2 years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug-free work environment.

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