Remote Call Center Patient Care Rep

Manpower, Inc.; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

Manpower, Inc. on behalf of a forward-thinking digital mail-order and specialty pharmacy company is seeking a Remote Patient Care Representative to support inbound/outbound patient inquiries in a call center setting.

Applicants must live in Arizona. Pay is $20 per hour with varied shifts; training will be provided and opportunities for growth within healthcare.

Qualifications

• High school diploma or GED required.
• 1-2 yrs Call Center experience required.
• Healthcare or pharmacy background preferred.
• Strong communication & computer skill.

Responsibilities

• Provide exceptional service to patients regarding prescriptions, refills, billing and delivery inquiries.
• Handle outbound/inbound calls and emails efficiently and professionally.
• Resolve pharmacy-related issues promptly and accurately.
• Document and enter data into systems with attention to detail.
• Maintain confidentiality and adhere to compliance standards.

Skills

Strong communication

Computer skills

Call center experience

Education

High school diploma or GED

Job description

Our client, a forward-thinking digital mail-order and specialty pharmacy company, is seeking Remote Patient Care Representative to join their team. As a Patient Care Representative, you will be part of the Customer Support Department supporting inbound/outbound patient inquiries. The ideal candidate will have excellent communication skills, a compassionate attitude, and strong problem-solving abilities which will align successfully in the organization.

Applicants must live in Arizona.

Job Title: Patient Care Representative – Call Center

Pay Range: $20/hr

Potential Schedules

Hours of Operation

• Monday – Friday: 8:00 AM – 10:00 PM EST
• Saturday: 9:00 AM – 5:00 PM EST
• Work schedules may vary within the hours of operation.
• Schedules are likely to include an evening shift and/or Saturday shift.

What's the Job?

• Provide exceptional service to patients regarding prescriptions, refills, billing, and delivery inquiries
• Handle outbound/inbound calls and emails efficiently and professionally
• Resolve pharmacy-related issues promptly and accurately
• Document and enter data into systems with attention to detail
• Maintain confidentiality and adhere to compliance standards

What's Needed?

• High school diploma or GED (required)
• 1-2 yrs Call Center experience required
• Healthcare or pharmacy background preferred
• Strong communication & computer skill

Remote Work Requirements:

• Dedicated workspace free from distractions.
• No childcare or personal activities during work hours.
• Reliable high-speed internet connection.
• Treat your home workspace as your office.

What's in it for me?

• Opportunity to join an innovative and expanding company in the healthcare space
• Comprehensive training program to set you up for success
• Potential for growth within a dynamic team
• Work in a supportive and inclusive environment
• Engage in meaningful work that makes a difference in patients' lives

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)