Patient Access Center Representative (8988)

Terros Health; Longview Place (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with company match

Bilingual pay differential

Paid time off

Paid holidays

Job summary

Terros Health is seeking a Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. This role focuses on scheduling in the call center, delivering excellent customer service, and guiding patients through pre-enrollment tasks.

The position requires at least two years in a call center or medical setting, with knowledge of Medicare/Medicaid/insurance and basic Microsoft Office skills. Bilingual Spanish is a plus and may include differential pay.

Qualifications

• High school diploma or GED required.
• At least two years of call center or medical setting experience.
• Knowledge of Medicare/Medicaid/Insurance.
• Proficiency with Microsoft Office; NextGen EHR a plus.

Responsibilities

• Answer inquiries related to scheduling patients for Terros Services.
• Verify clinical, financial, and insurance information.
• Triage requests and ensure timely completion.
• Pre-register patients and update information.
• Complete pre-enrollment duties and reporting tasks.
• Coordinate with back-office staff and providers.

Skills

Customer service

Call center operations

Medical terminology

Communication skills

Education

High school diploma or GED

Tools

NextGen EHR

Cisco telecommunication

Microsoft Office

Job description

Job Details

Job Location: Central Avenue - Phoenix, AZ 85012 Position Type: Full Time Education Level: High School Diploma/GED Travel Percentage: In-Office Job Shift: Day Shift Job Category: Customer Service

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.

The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Hiring Details

Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ.

Full-Time, Employed - 40 hours/week

Location: Central Ave and Thomas Rd., Phoenix, AZ

Monday-Friday, between 8:00 am-6:00 pm (schedules may vary)

No Weekends or On-call required

At least 2 years of call center experience preferred

Bilingual in Spanish is a plus (Additional Language Differential Pay Available)

Duties Include

• Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
• Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
• Responsible for triage and ensuring all requests for services are completed in a timely manner.
• Perform patient pre-registration including accessing and updating patient information.
• Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back-office staff and providers in all of the health centers as needed.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

• Minimum High school or GED equivalent is required.
• At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred.
• Knowledge in call center production metrics and management.
• Medicare/Medicaid/Insurance experience Is necessary.
• Well‑developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills
• Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
• NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
• This role is a non‑driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must pass background check, TB test and other pre‑employment screening.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.