Call Center Operations Administrator — Data & Process Pro

Godshall Recruiting; Park Place (SC); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Profit sharing

Medical benefits

Dental

Vision

Generous PTO

Job summary

Godshall Recruiting is seeking a detail-oriented operations assistant for a direct hire role supporting a fast-paced call center environment in South Carolina. The role focuses on maintaining systems, generating reports, and improving workflows.

You will manage outbound campaigns, monitor systems, resolve issues, and assist audits, with strong Excel skills and proactive problem solving; a collaborative culture and generous PTO are part of the package.

Qualifications

• Experience in call center operations, collections, customer service, administrative support, or a related field.
• Strong Excel skills with the ability to analyze and organize large amounts of data.
• Technical aptitude and the ability to learn, troubleshoot, and navigate software systems independently.
• Exceptional attention to detail and accuracy in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Set up and manage outbound calling campaigns to support daily call center operations.
• Monitor call center systems, investigate issues, and coordinate resolutions to minimize disruptions.
• Communicate operational updates and system changes to agents, leadership, and other stakeholders.
• Research account discrepancies, special requests, and data-related issues to ensure accuracy and compliance.
• Generate reports, analyze data, and maintain large Excel spreadsheets to support operational decision-making.
• Assist with audits, maintain documentation, and identify opportunities to improve workflows and efficiencies.

Skills

Call center operations

Data analysis

Troubleshooting

Attention to detail

Communication

Tools

Excel

Job description

Godshall Recruiting is seeking a detail-oriented operations assistant for a direct hire role supporting a fast-paced call center environment in South Carolina. The role focuses on maintaining systems, generating reports, and improving workflows.

You will manage outbound campaigns, monitor systems, resolve issues, and assist audits, with strong Excel skills and proactive problem solving; a collaborative culture and generous PTO are part of the package.