Senior Call Center Operations Leader

MUSC Health; Charleston (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

Medical University of South Carolina in Charleston is seeking a Manager of Call Center Operations to lead daily call center activities, supervise staff, and drive customer satisfaction. This role reports to the Director and balances people, process and technology to meet KPIs.

Education: Bachelor's Degree or Equivalent, with 7 years progressive work experience and 2 years in management. The position emphasizes strategic oversight, budgeting, and collaboration with leadership to improve workflows

Qualifications

• Bachelor's Degree or Equivalent Work Experience.
• 7 years progressive work experience with 2 years in management.
• Strong leadership and collaboration capabilities.

Responsibilities

• Manages one or more functional areas of a department.
• Oversees staff including subordinate supervisors and Trainer/Referral roles.
• Drives process improvements, budget considerations, and KPI achievement.

Education

Bachelor's Degree or Equivalent Work Experience

Job description

Medical University of South Carolina in Charleston is seeking a Manager of Call Center Operations to lead daily call center activities, supervise staff, and drive customer satisfaction. This role reports to the Director and balances people, process and technology to meet KPIs.

Education: Bachelor's Degree or Equivalent, with 7 years progressive work experience and 2 years in management. The position emphasizes strategic oversight, budgeting, and collaboration with leadership to improve workflows