Customer Service Operations Manager - Call Center Leader

Palmetto GBA, LLC; Columbia, Northern (SC, KY); Híbrido; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans

401k with company match

Life Insurance

PTO

On-site cafeterias & fitness centers

Education assistance

Service recognition

National discounts

Resumo da oferta

Palmetto GBA, LLC is seeking a Manager of Customer Service to lead one or more teams in our Part A call center. The role is full-time and onsite in Columbia, SC, with a Monday–Friday schedule from 9:30 AM to 6:00 PM and occasional overtime.

You will oversee staffing, performance, and process improvements to ensure high-quality service. You will manage day-to-day operations, coach staff, monitor metrics, and support compliance with company and government regulations.

Qualificações

• Bachelor's degree required.
• 2 years of health-related or customer service work experience.
• 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.

Responsabilidades

• Organizes and manages customer service staff and/or teams for a line of business or department.
• Assigns work to associates within the team(s).
• Assists staff by providing guidance and assistance with questions and problems encountered.
• Handles escalated or sensitive customer matters.
• Monitors performance to ensure productivity, quality and timeliness.
• Analyzes reports and resources to maximize efficiency.
• Ensures training for all associates to follow current guidelines.
• Conducts coaching sessions for staff development.
• Leads team meetings and communications for consistency.
• Encourages process improvements and ensures compliance with regulations.
• Monitors expenses and assists in budgeting for the team.

Conhecimentos

Communication

Decision making

Analytical

Problem solving

Interpersonal skills

Time management

Leadership

Customer service

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Palmetto GBA, LLC is seeking a Manager of Customer Service to lead one or more teams in our Part A call center. The role is full-time and onsite in Columbia, SC, with a Monday–Friday schedule from 9:30 AM to 6:00 PM and occasional overtime.

You will oversee staffing, performance, and process improvements to ensure high-quality service. You will manage day-to-day operations, coach staff, monitor metrics, and support compliance with company and government regulations.