Call Center Campaigns & Operations Specialist

Find Great People | FGP; Greenville (SC); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Profit-sharing bonus

Job summary

Find Great People | FGP in Greenville, SC is seeking a detail-oriented Call Center Administrator to support daily operations of a busy contact center. You will manage outbound dialing campaigns, maintain call lists and schedules, and assist agents and leadership with system issues.

The ideal candidate has call center experience, strong organizational and communication skills, attention to detail, and the ability to juggle multiple priorities.

Qualifications

• Previous call center or contact center experience required.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Excel.
• Ability to manage multiple priorities and deadlines.
• Experience supporting operations, reporting, or administrative functions preferred.
• Collections industry experience a plus.
• Exposure to dialer systems, SQL, or automation tools is helpful but not required.

Responsibilities

• Build and maintain outbound dialing campaigns and call schedules.
• Monitor campaign performance and resolve operational issues.
• Support agents and leadership with day-to-day troubleshooting.
• Manage customer correspondence and administrative processes.
• Review reports, validate data, and investigate discrepancies.
• Maintain process documentation and support continuous improvements.
• Collaborate with leadership and cross-functional teams.

Skills

Call center experience

Organizational skills

Communication

Problem-solving

Multitasking

Microsoft Excel

Time management

Tools

Dialer systems

SQL

Automation tools

Job description

Find Great People | FGP in Greenville, SC is seeking a detail-oriented Call Center Administrator to support daily operations of a busy contact center. You will manage outbound dialing campaigns, maintain call lists and schedules, and assist agents and leadership with system issues.

The ideal candidate has call center experience, strong organizational and communication skills, attention to detail, and the ability to juggle multiple priorities.