Call Center Administrator

Godshall Recruiting; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Profit-sharing opportunity

Medical, Dental and Vision

Top-notch culture!

Generous PTO structure

Job summary

Godshall Recruiting is seeking a highly organized professional to support daily call center operations in a fast-paced environment. You will set up outbound calling campaigns, monitor systems, and coordinate resolutions while analyzing data and maintaining large Excel spreadsheets for decision-making.

Ideal candidates excel in troubleshooting, have strong communication skills, and can prioritize multiple projects with minimal supervision.

Qualifications

• Experience in call center operations, collections, customer service, administrative support, or related field.
• Strong Excel skills with ability to analyze and organize large data sets.
• Technical aptitude and ability to learn, troubleshoot, and navigate software systems independently.
• Exceptional attention to detail and accuracy in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to prioritize multiple projects, solve problems proactively, and work with minimal supervision.

Responsibilities

• Set up and manage outbound calling campaigns to support daily call center operations.
• Monitor call center systems, investigate issues, and coordinate resolutions to minimize disruptions.
• Communicate operational updates and system changes to agents, leadership, and other stakeholders.
• Research account discrepancies, special requests, and data-related issues to ensure accuracy and compliance.
• Generate reports, analyze data, and maintain large Excel spreadsheets to support operational decision-making.
• Assist with audits, maintain documentation, and identify opportunities to improve workflows and efficiencies.

Skills

Outbound calling

Excel data analysis

Technical aptitude

Attention to detail

Written & verbal communication

Multi-project prioritization

Problem solving

Tools

Excel

Job description

Is this your perfect fit?

• You are highly organized, detail-oriented, and enjoy keeping systems, processes, and operations running smoothly behind the scenes.
• You excel at troubleshooting problems, analyzing data, and finding solutions without needing constant direction.
• You enjoy working with technology, reports, and process improvements while supporting a fast-paced call center environment.

If that describes you, we need to talk!

What your future day will look like:

• Set up and manage outbound calling campaigns to support daily call center operations.
• Monitor call center systems, investigate issues, and coordinate resolutions to minimize disruptions.
• Communicate operational updates and system changes to agents, leadership, and other stakeholders.
• Research account discrepancies, special requests, and data-related issues to ensure accuracy and compliance.
• Generate reports, analyze data, and maintain large Excel spreadsheets to support operational decision-making.
• Assist with audits, maintain documentation, and identify opportunities to improve workflows and efficiencies.

Benefits offered:

• Profit-sharing opportunity
• Medical, Dental and Vision
• Top-notch culture!
• Generous PTO structure

Type: Direct Hire

To be a champion in this role, you will need:

• Experience in call center operations, collections, customer service, administrative support, or a related field
• Strong Excel skills with the ability to analyze and organize large amounts of data
• Technical aptitude and the ability to learn, troubleshoot, and navigate software systems independently
• Exceptional attention to detail and accuracy in a fast-paced environment
• Strong written and verbal communication skills
• Ability to prioritize multiple projects, solve problems proactively, and work with minimal supervision

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.