Call Center Operations Administrator

Godshall Recruiting; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Profit-sharing opportunity

Medical, Dental and Vision

Top-notch culture!

Generous PTO structure

Job summary

Godshall Recruiting is seeking a highly organized professional to support daily call center operations in a fast-paced environment. You will set up outbound calling campaigns, monitor systems, and coordinate resolutions while analyzing data and maintaining large Excel spreadsheets for decision-making.

Ideal candidates excel in troubleshooting, have strong communication skills, and can prioritize multiple projects with minimal supervision.

Qualifications

• Experience in call center operations, collections, customer service, administrative support, or related field.
• Strong Excel skills with ability to analyze and organize large data sets.
• Technical aptitude and ability to learn, troubleshoot, and navigate software systems independently.
• Exceptional attention to detail and accuracy in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to prioritize multiple projects, solve problems proactively, and work with minimal supervision.

Responsibilities

• Set up and manage outbound calling campaigns to support daily call center operations.
• Monitor call center systems, investigate issues, and coordinate resolutions to minimize disruptions.
• Communicate operational updates and system changes to agents, leadership, and other stakeholders.
• Research account discrepancies, special requests, and data-related issues to ensure accuracy and compliance.
• Generate reports, analyze data, and maintain large Excel spreadsheets to support operational decision-making.
• Assist with audits, maintain documentation, and identify opportunities to improve workflows and efficiencies.

Skills

Outbound calling

Excel data analysis

Technical aptitude

Attention to detail

Written & verbal communication

Multi-project prioritization

Problem solving

Tools

Excel

Job description

Godshall Recruiting is seeking a highly organized professional to support daily call center operations in a fast-paced environment. You will set up outbound calling campaigns, monitor systems, and coordinate resolutions while analyzing data and maintaining large Excel spreadsheets for decision-making.

Ideal candidates excel in troubleshooting, have strong communication skills, and can prioritize multiple projects with minimal supervision.