Call Center Manager/Leader

ComForCare; Kentucky; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Performance bonus

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Storm Guard of Madison is seeking a Call Center Team Lead to inspire performance and elevate results in a metrics-driven environment. This player-coach role leads by example, sets appointments, and coaches teammates to enhance inside sales culture.

You will partner with leadership to scale the call center and push for continuous improvement while developing your own leadership career.

Qualifications

• Experience coaching, mentoring or managing a team.
• Proven success in inside sales, appointment setting, or call center environments.
• Strong communication and relationship-building skills.

Responsibilities

• Lead from the front by making calls, setting appointments, and coaching team members.
• Track performance metrics and ensure CRM accuracy and lead management.
• Drive a culture of ownership, urgency, and continuous improvement.
• Collaborate with leadership to improve systems, processes, and scale the call center.

Skills

Coaching

Inside sales

Team leadership

Communication

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Call Center Team Lead

Benefits

• Paid and ongoing training
• Real growth opportunities
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with a 4% company match
• Base salary ($18+ DOE) + uncapped commissions + leadership incentives
• Paid time off

About the Role

The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.

Responsibilities

Lead From the Front

• Make inbound and outbound calls to homeowners
• Convert qualified leads into scheduled appointments

Coach & Develop Team Members

• Review calls and identify opportunities for improvement
• Reinforce scripts, best practices, and sales techniques
• Help improve conversion rates and appointment quality

Drive Performance & Accountability

• Track daily activity and key performance metrics
• Ensure CRM accuracy and proper lead management
• Create a culture of ownership, urgency, and continuous improvement

Support Growth

• Work directly with leadership to improve systems, processes, and performance
• Play an active role in scaling the call center operation

Requirements

• Experience coaching, mentoring or managing a team
• Have a hunger for growth, personal improvement, and exceeding goals.
• Proven success in inside sales, appointment setting, or call center environments
• Strong communication and relationship-building skills

Schedule

Monday – Thursday: 2:00 PM – 8:00 PM

Friday: Optional 2:00 PM – 5:00 PM

Saturday & Sunday: 10:00 AM – 2:00 PM

About the Company

Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals.