Call Center Manager

Socket.dev; Saint Petersburg (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary + performance‑

Weekly pay

Health, Dental & Vision benefits

401(k)

Established products and lead sources

Job summary

Sunbelt Home Solutions in Florida is seeking a Call Center Manager to lead our appointment-setting team, coach conversations, and drive lead conversion.

This hands-on leader will hire/train setters, manage KPIs, run reviews, and partner with Sales/Marketing to maximize every lead. A strong home-improvement background is a plus, with a focus on coaching and performance.

Qualifications

• Leadership experience in a sales call center or high-volume environment.
• Proven success coaching sales reps to higher performance.
• Experience managing through KPIs, scorecards, and conversion data.
• Strong objection-handling and sales coaching skills.
• A competitive, results-driven leadership style.

Responsibilities

• Hire, train, coach, and develop appointment setters.
• Conduct call reviews, role-playing, and ongoing sales training.
• Set clear daily and weekly performance expectations.
• Track call center KPIs, scorecards, activity, and conversion rates.
• Hold team members accountable to performance goals.
• Identify underperformance and create improvement plans.
• Develop top performers into future leaders.
• Drive conversion across new leads, rehash, resets, and database opportunities.
• Improve contact, appointment, confirmation, and overall lead conversion rates.
• Create energy, competition, urgency, and accountability.
• Partner with Sales and Marketing leadership to maximize every lead generated.

Skills

Leadership experience

Coaching sales reps

KPI management

Call center / inside sales

Objection handling

Accountability culture

Tools

Call recordings

Scorecards

Job description

Lead. Coach. Convert. Drive Performance. Sunbelt Home Solutions is growing, and we’re hiring a high-performance Call Center Manager to lead our appointment-setting team and maximize lead conversion. This is not a sit-behind-the-desk management position. We need a sales-driven leader who can coach conversations, develop appointment setters, create accountability, and drive measurable results.

Your mission:

turn more leads into qualified appointments and make sure no opportunity is left on the table.

What You’ll Own

As our Call Center Manager, you’ll lead performance across multiple lead sources and opportunities, including:

• New Leads: Drive speed-to-lead, contact rates, and appointment conversion
• Rehash: Turn previously unsold or untouched leads into new appointments
• Resets: Recover canceled, missed, and previously scheduled appointments
• Existing Database: Identify opportunities others may have overlooked
• Lead Follow-Up: Build a culture of persistence and consistent follow-up
• You’ll teach the team how to work the lead, overcome objections, build value, create urgency, ask for the appointment, and close confidently.

What You’ll Do

• Hire, train, coach, and develop appointment setters
• Conduct call reviews, role-playing, and ongoing sales training
• Set clear daily and weekly performance expectations
• Track call center KPIs, scorecards, activity, and conversion rates
• Hold team members accountable to performance goals
• Identify underperformance and create actionable improvement plans
• Develop top performers into future leaders
• Drive conversion across new leads, rehash, resets, and database opportunities
• Improve contact, appointment, confirmation, and overall lead conversion rates
• Create energy, competition, urgency, and accountability
• Partner with Sales and Marketing leadership to maximize every lead generated

What We’re Looking For

You may be a strong fit if you have:

• Leadership experience in a sales call center, inside sales, appointment-setting, telemarketing, or high-volume sales environment
• Proven success coaching sales representatives to higher performance
• Experience managing through KPIs, call recordings, scorecards, and conversion data
• Strong objection-handling and sales coaching skills
• A competitive, results-driven leadership style
• The ability to hold people accountable while motivating and developing them
• A willingness to jump into the trenches and demonstrate what a great call sounds like

Home improvement experience is preferred, but strong call center and sales leadership experience matters more.

Why Sunbelt Home Solutions?

Sunbelt Home Solutions is a growing Florida home improvement company specializing in impact windows and doors, energy-efficient home improvements, and Tex-Cote® exterior coatings.

We offer:

• Competitive base salary + performance-based bonus opportunity
• Weekly pay
• Health, Dental & Vision benefits
• 401(k)
• Established products and lead sources

We’re not looking for someone to simply maintain a call center. We want a leader who can build it, coach it, challenge it, and drive performance.