Lead Inside Sales & Call Center Coach

ComForCare; Kentucky; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Performance bonus

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Storm Guard of Madison is seeking a Call Center Team Lead to inspire performance and elevate results in a metrics-driven environment. This player-coach role leads by example, sets appointments, and coaches teammates to enhance inside sales culture.

You will partner with leadership to scale the call center and push for continuous improvement while developing your own leadership career.

Qualifications

• Experience coaching, mentoring or managing a team.
• Proven success in inside sales, appointment setting, or call center environments.
• Strong communication and relationship-building skills.

Responsibilities

• Lead from the front by making calls, setting appointments, and coaching team members.
• Track performance metrics and ensure CRM accuracy and lead management.
• Drive a culture of ownership, urgency, and continuous improvement.
• Collaborate with leadership to improve systems, processes, and scale the call center.

Skills

Coaching

Inside sales

Team leadership

Communication

Job description

Storm Guard of Madison is seeking a Call Center Team Lead to inspire performance and elevate results in a metrics-driven environment. This player-coach role leads by example, sets appointments, and coaches teammates to enhance inside sales culture.

You will partner with leadership to scale the call center and push for continuous improvement while developing your own leadership career.