Call Center Manager: Lead Reps & Training (Salary + Bonus)

Bath Concepts Independent Dealers; Salisbury (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Bath Concepts Independent Dealers is seeking an experienced Call Center Manager to join our team in Salisbury, NC. This role involves managing a team of representatives, ensuring excellent customer service, and meeting sales targets.

Qualified candidates will have strong management and communication skills, along with experience in customer service. The position offers a competitive salary and bonus opportunities.

Qualifications

• Must have excellent computer and communication skills.
• Management and customer service experience required.
• Available to work evenings and weekends.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Skills

Excellent computer skills

Excellent communication skills

Management experience

Customer service experience

Conflict resolution

Job description

Bath Concepts Independent Dealers is seeking an experienced Call Center Manager to join our team in Salisbury, NC. This role involves managing a team of representatives, ensuring excellent customer service, and meeting sales targets.

Qualified candidates will have strong management and communication skills, along with experience in customer service. The position offers a competitive salary and bonus opportunities.