Call Center Manager at Bath Planet San Antonio, TX

Bath Planet; San Antonio (TX); On-site; Full time

Job summary

A bath improvement company located in San Antonio, TX, is hiring a Call Center Manager to oversee a team of 18 representatives. The ideal candidate needs extensive customer service experience, strong computer and communication skills, and the ability to work evenings and weekends. Responsibilities include scheduling appointments, managing the team, and achieving sales quotas. This role offers a competitive compensation package including salary and bonus opportunities.

Qualifications

• Must have prior experience as a Call Center Manager.
• Exemplary customer service skills.
• Proficiency with technology and phone skills.
• High level of organizational skills and ability to manage a large team.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage team of 18 Call Center Representatives.
• Answer inbound calls and make outbound calls.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Skills

Computer skills

Communication skills

Customer service skills

Conflict resolution

Organizational skills

Job description

Call Center Manager job at Bath Planet. San Antonio, TX.

Call Center Manager

BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We are a manufacturer known for quality and workmanship in acrylic bath and shower solutions, and we continue to extend that level of quality into all our products. BathPlanet of San Antonio is looking to hire an experienced Call Center Manager. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:

• Schedule and confirm appointments
• Hire, train and manage team of 18 Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Qualifications:

• Must have prior experience as a Call Center Manager
• Exemplary customer service skills
• Proficiency with technology and phone skills
• High level of organizational skills and ability to manage a large team of call center agents

We offer an excellent compensation package for this position that includes a salary and bonus opportunities.