Call Center Manager at Luxury Bath Technologies Phoenix, AZ

Luxury Bath Technologies; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AFLAC coverage

Paid time off

Holidays

Performance bonuses

Job summary

Luxury Bath Technologies in Phoenix, AZ, is seeking a hands-on Call Center Manager to oversee our in-house operations and elevate the customer experience. You will lead a fast-paced team, coach for performance, and drive metrics across service and sales goals.

Ideal candidates bring 3+ years in call center leadership, a track record of meeting targets, and strong communication, organizational, and CRM skills. This role offers competitive pay, bonuses, and comprehensive benefits.

Qualifications

• Minimum 3+ years of call center management experience (home improvement industry a plus).
• Proven track record of achieving/exceeding sales and service metrics.
• Strong leadership and coaching skills.
• Excellent communication and organizational abilities.
• Tech-savvy; familiarity with CRM systems and reporting tools.

Responsibilities

• Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service.
• Recruit, train, and develop team members to meet and exceed performance goals.
• Monitor KPIs and implement strategies to improve conversion rates and productivity.
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention.
• Maintain high standards for call quality and compliance.

Skills

Leadership

Coaching

Communication

CRM familiarity

Reporting tools

Tools

CRM systems

Reporting tools

Job description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, and we are seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities

• Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
• Recruit, train, and develop team members to meet and exceed performance goals
• Monitor KPIs and implement strategies to improve conversion rates and productivity
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
• Maintain high standards for call quality and compliance

Qualifications

• Minimum 3+ years of call center management experience (home improvement industry a plus)
• Proven track record of achieving/exceeding sales and service metrics
• Strong leadership and coaching skills
• Excellent communication and organizational abilities
• Tech-savvy; familiarity with CRM systems and reporting tools

What We Offer

• Competitive salary + performance bonuses
• Medical, dental, vision, and life insurance after 60 days
• AFLAC coverage available
• Paid time off and holidays
• A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.