Call Center Manager at Luxury Bath Technologies Tukwila, WA

Luxury Bath Technologies; Tukwila (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Luxury Bath Technologies in Tukwila, WA, is hiring an experienced Call Center Manager to lead our Tukwila-based call center operations. The role requires managing a team of representatives, handling inbound and outbound calls, and ensuring high-quality customer service while meeting sales and service quotas.

The ideal candidate will have 1–2 years of Call Center Manager experience, strong communication, leadership, and multi-tasking skills, and advanced computer proficiency to oversee

Qualifications

• Minimum of 1-2 years experience as a Call Center Manager.
• Excellent written and verbal communication skills.
• Excellent customer service, multi-tasking, and leadership skills.
• Advanced computer skills.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls.
• Customer Service.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Skills

Call Center Management

Customer Service

Leadership

Communication

Scheduling

Training

Job description

Call Center Manager job at Luxury Bath Technologies. Tukwila, WA.

Call Center Manager

Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low‑maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that level of quality into all our products. America’s number one growing acrylic bath company, Luxury Bath of Seattle is looking to hire an experienced Call Center Manager in our Tukwila, WA office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Qualifications:

• Minimum of 1-2 years experience as a Call Center Manager
• Excellent written and verbal communication skills
• Excellent customer service, multi-tasking, and leadership skills
• Advanced computer skills

We have an excellent compensation package for this position that includes a salary and bonus opportunities.