Call Center Representative

Bath Planet; West Monroe (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

Bath Planet is seeking a Call Center Office Representative to handle inbound/outbound calls, data entry, scheduling, and client communications. The role supports onsite management and CRM workflows, contributing to smooth project coordination from lead to completion.

You will engage with homeowners and commercial customers, ensuring accurate information, timely follow-ups, and professional service. Prior call center or administrative experience is valued, with a willingness to learn new

Qualifications

• Reliable and dependable work habits.
• Excellent time management and interpersonal skills.
• Strong verbal and written communication abilities.

Responsibilities

• Answer inbound calls and make outbound calls.
• Data entry, scheduling and confirming appointments.
• Coordinate and complete administrative tasks for onsite management.
• Monitor and update lead and client information in the CRM.
• Process payments and balance collection after project completion.
• Assist with client interaction: showroom visits, product knowledge, and integration.

Skills

Time management

Interpersonal skills

Verbal communication

Written communication

CRM systems

Multitasking

Data entry

Scheduling appointments

Customer service

Tools

CRM software

Job description

Call Center Office Representative

Creating a fresh solution to bath remodeling, Tubbs by Grubbs/ Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Our ideal candidate will possess:

• Reliable & dependable work habits
• Excellent time management & interpersonal skills
• Energy & enthusiasm with a positive attitude
• Ability to multitask and prioritize daily workload
• High level verbal & written communication skills
• Friendly, conversational, engaging phone presence
• Basic knowledge & experience with CRM systems is preferred
• General knowledge of construction is a plus
• Self-motivator with an efficient work ethic
• Experience with bookkeeping preferred
• Willingness to learn; job duties to include, but not limited to: Data entry, scheduling and confirming appointments
• Answering inbound calls & making outbound calls
• Responsible for coordinating and completion of administrative tasks
• Ordering of materials
• Assist with aspects of client interaction: answering phones & emails, showroom visits, product knowledge & integration, etc.
• Handles the scheduling of leads, service calls, installations, and client appointments
• Ensures lead and client information is monitored and up to date in the Company’s CRM system
• Daily support of onsite Management
• Processing and follow up phone calls for collecting balances upon completion of projects
• Processing payments and finance applications
• Occasionally participate with local shows and events