Call Center Manager

Luxury Bath Technologies; Tukwila (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary and bonus opportunities

Job summary

Luxury Bath of Seattle is seeking a Call Center Manager for our Tukwila, WA office. The role focuses on supervising the call center team, scheduling appointments, and driving performance to meet quotas while delivering exceptional customer service.

The position requires strong communication, leadership, and computer skills, with availability for evening and weekend shifts as needed to support customers and drive sales.

Qualifications

• Minimum of 1-2 years experience as a Call Center Manager.
• Excellent written and verbal communication skills.
• Excellent customer service, multi-tasking, and leadership skills.
• Advanced computer skills.

Responsibilities

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Job description

Call Center Manager

Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

America’s number one growing acrylic bath company, Luxury Bath of Seattle is looking to hire an experienced Call Center Manager in our Tukwila, WA office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Qualifications:

• Minimum of 1-2 years experience as a Call Center Manager
• Excellent written and verbal communication skills
• Excellent customer service, multi-tasking, and leadership skills
• Advanced computer skills

We have an excellent compensation package for this position that includes a salary and bonus opportunities.