Call Center Manager

Energy Innovation Corp; Salem (OR); On-site; USD 94,000 - 146,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Investment Partners LLC in Salem, OR is seeking a Call Center Manager to drive competitive positioning and data-driven improvements in the sales cycle. You will own the roadmap, mentor a team, and collaborate with product and marketing to optimize buyer engagement.

The role emphasizes ownership, forecast accuracy, and leading initiatives that advance customer value while maintaining strong partnerships across departments.

Qualifications

• Familiar with remote schedules and team norms at Investment Partners LLC.
• Mentor teammates without micromanaging.
• Hands-on experience with ServiceNow in real-world settings.
• Experience collaborating and sharing credit across teams.
• At least 7 years ensuring accuracy of own estimates.
• Ownership-driven bias toward action balanced by timing decisions.

Responsibilities

• Position Investment Partners LLC against competitors with clear value props.
• Trade weekly notes with product on what Salem buyers request.
• Nurture slow sales marketing leads until timing favors closure.
• Onboard new sales marketing clients to ensure retention.
• Prevent renewals from slipping by owning the timeline.
• Coach the Call Center Manager team to focus on value selling.

Skills

Remote schedules familiarity

Mentor with restraint

ServiceNow knowledge

Customer feedback analysis

Collaborative mindset

ownership and action bias

Tools

ServiceNow

Customer Feedback Analysis

Job description

Growth lives in the gaps competitors ignore, and Investment Partners LLC's Call Center Manager role exists to find them across Salem, OR. This feedback-driven manager role offers $94,000 - $146,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Position Investment Partners LLC against competitors with clear, differentiated value props
• Trade weekly notes with product on what Salem buyers keep requesting
• Nurture the slow sales marketing leads until timing flips in our favor
• Walk new sales marketing clients through onboarding so they stick around
• Keep Salem renewals from slipping by owning the timeline
• Coach the Call Center Manager team off discounting and onto value selling

What You'll Bring

• Working familiarity with remote schedules and team norms at Investment Partners LLC
• The patience to mentor without taking over the keyboard
• Working understanding of both ServiceNow and Customer Feedback Analysis in real-world settings
• A collaborator's reflex to share credit and absorb blame
• At least 7 years of standing behind your own estimates
• An ownership-driven bias toward action, balanced by knowing when to wait

There's a reason sales marketing leaders keep calling Investment Partners LLC: this ownership-driven Salem, OR team simply refuses to ship anything mediocre. Trust is the default setting at Investment Partners LLC; you have to actively spend it to lose it.

Beyond $94,000 - $146,000, Investment Partners LLC offers a generous benefits package and the chance to lead projects that build your skills.