Call Center Manager

LinkedIn; Jacksonville (FL); Hybrid; USD 95,000 - 134,000; Full time

Job summary

LinkedIn in Jacksonville, FL is seeking a Call Center Manager with 7 years of Active Listening experience. You will own the roadmap, manage a hybrid team, and drive growth while earning $95,000 - $134,000 annually.

The role offers a growth plan, a mentor, and benefits, with a flexible week to fit Jacksonville. Responsibilities include creating sales collateral, decks, and proposals, building a year-round pipeline, and running discovery calls to uncover budget.

Qualifications

• 7 years of Active Listening experience is required.
• Strong phone etiquette and communication skills.
• Empathy with customers and colleagues.
• Experience with escalation management in hybrids.
• Experience supporting cross-functional teams in a manager capacity.
• Bias toward asking the right questions before costly mistakes.

Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward.
• Build the campaign calendar to keep Jacksonville, FL pipeline full year-round.
• Build the Jacksonville reference network to close deals for you.
• Run discovery calls to uncover budget without asking directly.
• Keep Jacksonville renewals on track by owning timelines.
• Manage the FL relationships and numbers to make it real.

Skills

Phone Etiquette

Empathy

Escalation Management

Cross-functional collaboration

Asking clarifying questions

Ownership mindset

Job description

Bring 7 years of Active Listening experience to a Call Center Manager role that rewards initiative with real ownership. This plainspoken manager role offers $95,000 - $134,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward
• Build the campaign calendar that keeps Jacksonville, FL pipeline full year-round
• Build the Jacksonville reference network that closes deals for you
• Run discovery calls that uncover budget without asking for it
• Keep Jacksonville renewals from slipping by owning the timeline
• Carry the FL number and the relationships that make it real

What You'll Bring

• Hands-on Phone Etiquette experience that survives a whiteboard interview
• Reliable, accountable, and committed to following through
• The kind of empathy that makes hard feedback land softly
• Practical Escalation Management skills sharpened in a hybrid setting
• Experience supporting cross-functional teams in a manager capacity
• A bias toward asking the dumb question before the expensive mistake

Here at LinkedIn, we combine purpose-led engineering with a relentless focus on the customers we serve in Jacksonville, FL. Our Jacksonville team would rather over-communicate than leave a teammate guessing at midnight.

We hand you $95,000 - $134,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Jacksonville the way you like.

We just reopened this Call Center Manager req and are eager to meet new people.

This hybrid opening in Jacksonville is built for someone like you, so don't let it pass.