Customer Service Manager

Oliver Wyman; Tallahassee (FL); Vor Ort; USD 76.000 - 114.000; Vollzeit

Zusammenfassung

Oliver Wyman in Tallahassee, FL is seeking a Customer Service Manager to scale demand generation, brand awareness, and revenue. The role offers a base salary of $76,000–$114,000 and includes autonomy, mentorship, and growth opportunities.

The ideal candidate brings cross-functional leadership experience, data-driven decision making, and a proven ability to coach teams while owning multiple priorities in a fast-paced environment.

Qualifikationen

• Experience leading cross-functional teams in a manager role.
• Ability to revise opinions when data dictates the change.
• Familiarity with QA monitoring and complaint handling.
• Comfort presenting recommendations to skeptical audiences.
• Strong documentation and organizational clarity.
• Ability to own multiple priorities and scale ownership.

Aufgaben

• Test messaging variations and iterate using performance data.
• Chase unmet sales marketing opportunities in FL.
• Provide the team with a practical territory plan.
• Qualify inbound leads and route through funnel efficiently.
• Coach junior reps through first negotiations.
• Pair a 76,000–114,000 quota with disciplined forecasting.
• Build relationships with prospects across Tallahassee, FL.

Kenntnisse

Cross-functional leadership

Ownership mindset

Documentation clarity

Forecasting & quota discipline

Stakeholder communication

Coaching junior reps

Tools

Zendesk

CSAT Reporting

Jobbeschreibung

Join Oliver Wyman and help us scale demand generation, brand awareness, and measurable revenue in Tallahassee, FL. At $76,000 - $114,000, this Customer Service Manager seat rewards 7+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Test messaging variations and iterate based on performance data
• Chase the sales marketing whitespace no rep in FL has worked
• Hand the Customer Service Manager crew a territory plan they can actually run
• Qualify inbound leads and route them through the sales funnel efficiently
• Coach junior reps through their first trust-based negotiation
• Pair a $76,000 - $114,000 quota with the discipline to forecast it straight
• Build and nurture relationships with prospects across the Tallahassee, FL market

What You'll Bring

• Experience supporting cross-functional teams in a manager capacity
• The humility to revise strong opinions when the data argues back
• Working knowledge of QA Monitoring alongside transferable Complaint Handling chops
• Comfort defending a recommendation in front of skeptics
• Clarity of thought that shows up in tidy documentation
• A steady hand when three priorities all claim to be number one
• An appetite for ownership that scales with the stakes

Oliver Wyman is less a vendor and more a mission-soaked Tallahassee, FL workshop where Zendesk and CSAT Reporting get the attention they deserve. Recognition here is specific and frequent, not saved up for some annual Tallahassee, FL ceremony.

Beyond the $76,000 - $114,000 base, Oliver Wyman invests in your growth through paid certifications, conferences, and dedicated learning time.

We are filling this Customer Service Manager seat now, with onboarding planned for the near term.