Senior Insurance Support Specialist (Bilingual)

Randstad USA; San Antonio (TX); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Job summary

Randstad USA is seeking a highly analytical Senior Insurance Service Specialist to join our high-volume service team. You will act as a subject matter expert, handling complex policy inquiries across call, chat, and text.

The role requires at least 2 years of experience, a High School diploma, and fluency in Spanish and English. You will document cases in Salesforce, ensure regulatory compliance, and contribute to process improvements while delivering excellent service.

Qualifications

• High School diploma required.
• 2 years of experience in insurance customer service.
• Fluent in Spanish and English.

Responsibilities

• Resolve moderate-to-complex inquiries via email/chat.
• Execute policy endorsements and audits accurately across carriers.
• Ensure compliance with state regulations and carrier SLAs.
• Document cases with precision in Salesforce and carrier systems.
• Contribute to continuous improvement through feedback and SOP refinement.

Skills

Insurance

CRM

Multi-tasking

Verbal Communication

Written Communication

Problem Solving

Critical Thinking

Follow-up

Active Listening

Telephone Etiquette

Education

High School

Tools

Salesforce

Job description

Randstad USA is seeking a highly analytical Senior Insurance Service Specialist to join our high-volume service team. You will act as a subject matter expert, handling complex policy inquiries across call, chat, and text.

The role requires at least 2 years of experience, a High School diploma, and fluency in Spanish and English. You will document cases in Salesforce, ensure regulatory compliance, and contribute to process improvements while delivering excellent service.