Insurance Service Agent

Randstad USA; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Randstad USA in San Antonio, TX seeks a Service Agent to blend client communication with insurance expertise. The role combines inbound Intro Calls with complex non-call support, emphasizing policy accuracy and efficiency across multiple lines of business.

Requirements include 1–2 years in insurance service, a high school diploma or equivalent, and proficiency with CRM systems. Texas P&C license is preferred but not required. Working hours 10 AM–7 PM.

Qualifications

• 1 year–2 years experience in insurance service or non-call support.
• High school diploma or equivalent.
• Active Texas P&C License is preferred but not required.
• Ability to manage 5–10 state licenses and navigate complex CRM dashboards.

Responsibilities

• Manage inbound calls, chats, and texts focusing on warm service and retention/cross-sell identification.
• Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems.
• Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs.
• Navigate Salesforce, Vonage, and multi-carrier platforms with precision.

Skills

Insurance

CRM

Multi-tasking

Verbal Communication

Written Communication

Problem Solving

Critical Thinking

Education

High School diploma

Tools

Salesforce

Vonage

Multi-carrier platforms

Job description

Join the team as a Service Agent with our insurance industry client in San Antonio, TX! In this role you will blend high-level client communication with technical insurance expertise. This role is a combination of inbound "Intro Calls" and complex non-call support, focusing on efficiency, policy accuracy, and peer mentorship across multiple lines of business.

Requirements

• Experience: 1–2 years in insurance service or non-call support.
• Operational Skills: Ability to manage 5–10 state licenses and navigate complex CRM dashboards.
• Communication:Problem-solving skills and a high attention to detail.
• Education: High school diploma or equivalent.
• License: Active Texas P&C License is preferred, but not required.

salary: $41,600 - $52,000 per year

shift: First

work hours: 10 AM - 7 PM

education: High School

Responsibilities

• Manage inbound calls, chats, and texts with a focus on warm service and retention/cross-sell identification.
• Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems.
• Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs.
• Navigate Salesforce, Vonage, and multi-carrier platforms with precision.

Essential Functions

• working weekends

Skills

• Insurance
• CRM
• Multi-tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 1 year

Education

• High School (required)