Senior Insurance Policy & Compliance Specialist

Randstad USA; Roanoke (TX); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

Life Insurance

Short-term Disability

401K plan

Job summary

Randstad USA is seeking a Senior Insurance Service Specialist to join our high-volume service team. You will serve as a subject matter expert, handling complex policy inquiries across call, chat, and text channels while ensuring technical precision in endorsements.

You will mentor Level 1 and Level 2 agents to elevate service quality, maintain compliance with state regulations and SLAs, and document cases in Salesforce and carrier systems. The role requires a detail-oriented, analytical mindset.

Qualifications

• 2 years of experience in insurance or related customer service roles.
• High school diploma required.
• Experience with Salesforce or CRM systems.
• Strong written and verbal communication, and problem-solving skills.

Responsibilities

• Resolve moderate-to-complex inquiries via email and chat.
• Execute policy endorsements and audits across carriers.
• Ensure compliance with state regulations and carrier SLAs.
• Document cases with precision in Salesforce and carrier systems.
• Contribute to continuous improvement through feedback and SOP refinement.

Skills

Insurance

CRM

Multi-tasking

Verbal Communication

Written Communication

Problem Solving

Critical Thinking

Follow-up

Active Listening

Telephone Etiquette

Education

High School

Tools

Salesforce

Carrier systems

Job description

Randstad USA is seeking a Senior Insurance Service Specialist to join our high-volume service team. You will serve as a subject matter expert, handling complex policy inquiries across call, chat, and text channels while ensuring technical precision in endorsements.

You will mentor Level 1 and Level 2 agents to elevate service quality, maintain compliance with state regulations and SLAs, and document cases in Salesforce and carrier systems. The role requires a detail-oriented, analytical mindset.